Operations Implementation Manager
ShipBob, Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $95,000 - $115,000 per year
Job Level
SeniorLead
About the role
- Influence: work cross-functionally with our Merchant Implementation, Quality, SFN Operations, SIC Operations, Forecasting, Analytics, and Sales teams to implement new Mid-Market clients operationally.
- Strategize: work with Quality, SFN, and SIC partners to best place merchants and execute on the needs of their unique SKU profile, pack expectations, and custom packaging.
- Merchant Experience: you will act as our escalation point for all fulfillment issues during the first 30 days in the onboarding process for new merchants. You will be critical in solving the most complex merchant problems both from an internal and external perspective.
- Onboarding: oversee the onboarding and implementation operations for all our MM merchants from the perspective of Supply Chain and Operations.
- Analyze: understand volume needs and coordinate with forecasting teams, communicate expectations around productivity impacts and make necessary adjustments.
- Operational Solutioning: work to find scalable creative solutions to merchant's custom requirements that align with our current processes.
- Comply to all food safety and compliance policies and regulations.
- Additional duties and responsibilities as necessary.
Requirements
- Minimum 8 years of experience in Fulfillment Operations and/or Operational Program Management.
- Experience interfacing with Merchants/Suppliers/External 3rd Parties.
- High EQ and natural interpersonal skills. A connector and expert communicator who will ‘close the distance’ between Operations, our merchants and internal stakeholders.
- Established track record of running initiatives, working cross-functionally to achieve goals, and succeeding in a team environment.
- Solid program management skills and ability to run multiple projects simultaneously.
- Experience with PowerBI and Microsoft Excel.
Benefits
- Medical, Dental, Vision & Basic Life Insurance
- Paid Maternity/Parental Leave Program
- Flexible Time Off Program
- Paid Sick Leave
- Wellness Days (1 day/quarter)
- 401K Match
- Comprehensive Benefits Package >>> https://www.shipbob.com/careers/
- See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Fulfillment OperationsOperational Program ManagementProgram ManagementProject Management
Soft skills
Interpersonal SkillsCommunication SkillsEmotional IntelligenceProblem SolvingCross-Functional Collaboration