Merchant Success Enablement Manager
ShipBob, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • Alabama, Arizona, California, Colorado, Florida, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
About the role
- Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.
- Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
- Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.
- Build and lead new hire onboarding experiences that shorten ramp time and give new hires the confidence to succeed from day one.
- Design role-specific training programs that “teach to the test,” ensuring team members are prepared for the exact skills and scenarios they’ll face.
- Champion continuous learning through development programs that deepen supply chain expertise and strengthen core capabilities.
- Identify and implement cutting-edge tools that streamline workflows and boost team efficiency.
- Create scalable resources—including playbooks, SOPs, and knowledge libraries—that standardize processes and enable growth.
- Craft compelling talk tracks, communications, and policy documentation to keep the team informed and aligned.
- Partner on customer-facing initiatives by shaping Business Reviews, Success Plans, and consultative content that deliver measurable value.
- Orchestrate team-wide communication through impactful weekly, monthly, and quarterly meetings that foster alignment and momentum.
- Build strong cross-functional partnerships with Operations, Revenue, and other teams to deliver a seamless merchant experience.
- Take ownership of additional projects and responsibilities that advance team success and organizational goals.
- Additional duties and responsibilities as necessary.
Requirements
- 6-7+ years of experience in merchant success/revenue enablement or a similar role.
- You’ve worked directly with (or closely alongside) Customer Success teams and understand what it takes to drive engagement, adoption, and advocacy.
- You’re a strategic thinker with a systems mindset. You love creating structure, solving complex problems, and spearheading transformation in fast-paced, high-growth environments.
- You have an established track record of exceeding goals and delivering exceptional outcomes for both customers and your organization. Results matter to you, and you know how to make them happen.
- You’re energized by change and thrive in environments where growth is constant. You have a bias toward action and the resilience to keep moving forward when things get challenging.
- Collaboration is second nature. You know how to bring teams together, unlock value across functions, and improve processes that make life easier for everyone.
- You’re passionate about enablement and learning. You believe in building programs that empower people to succeed and love seeing others grow because of what you’ve created.
- You lead through influence and inspiration, not just authority. You know how to deliver results through others while fostering trust, accountability, and a sense of shared purpose.
- You’re curious and proactive, always looking for ways to improve, innovate, and make a bigger impact for both the team and our merchants.
- Global perspective? Bonus points! You’re comfortable working across regions and cultures to create consistency while respecting local nuances.
Benefits
- Medical, Dental, Vision & Basic Life Insurance
- Paid Maternity/Parental Leave Program
- Flexible Time Off Program
- Paid Sick Leave
- Wellness Days (1 day/quarter)
- 401K Match
- Comprehensive Benefits Package >>> https://www.shipbob.com/careers/
- See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
merchant successrevenue enablementcustomer successtraining program designonboarding experience designsupply chain expertiseprocess standardizationworkflow streamliningperformance measurementconsultative content creation
Soft skills
strategic thinkingproblem solvingcollaborationinfluenceresilienceproactivitycommunicationownership mindsetadaptabilityteam leadership