Associate Director – Trade Relation and Customer Management

Shionogi Inc. (U.S.)

Associate Director managing trade relations and customer strategies for Shionogi's rare disease franchise. Collaborating across functions to enhance distribution and customer experiences.

Posted 4/21/2026full-timeRemote • New Jersey • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Lead and advance strategic relationships with assigned specialty distributor and specialty pharmacy customers
Collaborate with home office teams (e.g., Supply Chain, Finance, Forecasting, Market Access, Marketing, Sales Operations, and Legal) to address broad-based customer needs and channel challenges and ensure timely implementation of solutions
Negotiate Trade account agreements that secure favorable market aligned terms, conditions, and fees while ensuring optimal patient, HCP, and pharmacy experience when sourcing medications
Work directly with key customers, vendors, and internal stakeholders to identify new ways of addressing channel challenges and create win-win-win value, the account, and the patient and their provider
Develop targeted channel solutions in the areas of: Order fulfillment and transportation models, Alternative distribution methods (e.g., direct distribution, drop-ship, other), Limited or exclusive Specialty Pharmacy arrangements

Requirements

What you’ll need

Bachelor’s degree required. Preferred major in sales, marketing and/or relevant healthcare related area
7+ years of demonstrated experience and proven success in Biotech/Pharmaceutical industries or Specialty Pharmacy having worked in Sales, Category Management, Managed Care, Marketing, Trade, Supply Chain, or similar environments required
Understanding of Specialty Distribution and Specialty Pharmacy marketplace preferred
4+ years managing large national accounts in biotech / pharmaceutical industries preferred
Experience with Specialty Pharmacy data analytics
In-depth understanding of the functions and procedures of distribution channel, wholesalers and specialty pharmacy
Strong understanding of payer market and payer dynamics, both commercial and government funded and experience in different access and reimbursement models, including Medicare D, Medicare Advantage
In-depth understanding of Health Care Reform, Medical Policy and the legislative arena
Outstanding customer relationships, interpersonal and communication skills with the established ability to effectively communicate across diverse audiences and influence cross-functionally
Highly effective presentation skills, written and verbal communication skills
Excellent organizational skills
Must be able to travel 50%

Benefits

Comp & perks

Health care benefits
401(k)
Paid time off
Professional development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analyticsnegotiationorder fulfillmenttransportation modelsalternative distribution methodsspecialty pharmacy arrangementsmanaged carecategory managementsales operationssupply chain

Soft Skills

customer relationshipsinterpersonal skillscommunication skillspresentation skillsorganizational skillsinfluencing skillscollaborationproblem-solvingstrategic thinkingcross-functional communication

Certifications

Bachelor's degree