Shinesty

Wholesale Sales Operations Coordinator

Shinesty

full-time

Posted on:

Location Type: Hybrid

Location: Denver • Colorado • United States

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Tech Stack

ERP

About the role

  • Manage wholesale orders across systems (NetSuite, NuOrder, Faire, MarketTime)
  • Track orders from placement through shipment and delivery
  • Coordinate with Fulfillment and Operations to resolve order or inventory issues
  • Ensure order accuracy and on-time execution
  • Monitor EDI order flow and error queues daily
  • Resolve EDI errors and exceptions within defined timelines
  • Track and document EDI chargebacks and resolutions
  • Coordinate fixes with internal teams when issues repeat
  • Maintain accurate customer, product, and order data across wholesale systems
  • Set up accounts, update catalogs, and manage access for sales reps
  • Support testing and rollout of new tools or workflows
  • Prepare and distribute recurring sales and operations reports
  • Maintain trackers for orders, inventory, forecasts, and tasks
  • Ensure reports are accurate and delivered on time
  • Flag issues or inconsistencies for leadership review
  • Provide operational support to sales reps (catalog links, order questions, system help)
  • Ensure reps are using current tools and materials
  • Route escalations to the right internal team
  • Coordinate catalog creation and updates with Merchandising
  • Monitor catalogs to ensure sold-out or discontinued items are updated
  • Distribute updated digital and printed catalogs to reps
  • Coordinate timelines, materials, and systems support for trade shows
  • Assist with post-show order follow-up and reporting

Requirements

  • 2–5 years experience in sales operations, order management, or sales support
  • Strong organizational skills and attention to detail
  • Comfortable working across multiple systems and spreadsheets
  • Able to juggle multiple priorities and meet deadlines
  • Clear communicator who follows through
  • Experience with ERP, order management, or CRM systems a plus
  • Wholesale, apparel, or consumer products experience preferred
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
order managementEDI managementdata trackinginventory managementreport preparationcatalog managementorder accuracyissue resolutionsales operations supportsystem testing
Soft Skills
organizational skillsattention to detailcommunicationmultitaskingdeadline managementproblem-solvingcollaborationfollow-throughadaptabilitycustomer support