Daylight PMS Implementation Specialist
Shiji Group
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇲🇽 Mexico
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Perform various PMS implementation projects at customer sites in hotel environments across Mexico, the United States, and internationally or remotely when necessary.
- Manage end-to-end implementations by understanding user requirements, assisting customers with completing and utilizing PMS configuration workbooks to perform system configurations, conducting on-site system testing, providing user training, and providing support after "go-live" to ensure smooth operations of our Shiji Daylight PMS solution for our customers with a focus on quality and customer satisfaction.
- Report and escalate critical issues and functional requests from customers to appropriate internal teams, including Product and Development, and follow through to ensure timely resolution.
- Analyze and clarify customer queries through troubleshooting and research using existing product documentation, lab testing, and other resources.
- Provide guidance to customers by addressing operational and application-related inquiries and offering consultative support.
- Prepare and submit all required project reports daily and upon project completion to maintain accurate and up-to-date project documentation.
- Attend regular trainings to remain up-to-date with new and current developments of all Shiji Daylight PMS functions.
Requirements
- Bilingual in English and Spanish, with the ability to communicate effectively in both languages
- Minimum four (4) years’ experience in Hotel Operations with a strong understanding of front desk operations, housekeeping, reservations, and finance.
- Experience with hospitality PMS systems in a super user role, demonstrating advanced knowledge of system functionalities, troubleshooting, and user support.
- Proficient in Microsoft and Windows operating systems for enterprise level projects.
- Experience in customer-facing roles with a passion for delivering exceptional service and ensuring customer satisfaction.
- Strong problem-solving skills with the ability to quickly understand and implement diverse IT solutions.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly to non-technical customers.
- Must be available during evenings, weekends, and holidays as needed, in line with project demands.
- Possession of a valid passport and willingness to travel within the Americas region and internationally, with travel requirements of up to 80%; on-site durations may vary, including periods of up to six weeks, as needed for project execution.
Benefits
- Overtime compensation will be provided in accordance with Mexican labor law.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
PMS implementationsystem configurationtroubleshootinguser trainingproject documentationhospitality PMS systemsMicrosoft operating systemsWindows operating systemscustomer supportIT solutions
Soft skills
bilingual communicationcustomer satisfactionproblem-solvingeffective communicationconsultative supportoperational guidanceteam collaborationadaptabilityattention to detailtime management