Implementation Specialist

• Install Infrasys Cloud and related products on customer site
• Analyze customer needs and configure the system by observing the Major Account standards
• Configure the system to meet country specific legal fiscal requirements
• Ensure multiple user, and service model concept meets the customer operational workflow
• Provide possible solutions for functional gaps and work closely with the Product Management to archive project targets
• Train the staff in the best and most practical use of the software
• Report accurate project status and act proactively to achieve the project goal
• Take the customer site live and provide technical support after going live
• Be the technical point of contact for the customer during the project life-cycle and answer any operational and application requests in a timely manner
• Assist Product Management to test new releases and new functions
• Perform Release updates if required
• Support the support organization while not with the customer
• Provide pre-sales support to the regional sales team

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