Customer Education Manager

Shiftmove

Customer Education Manager overseeing the onboarding journey for a fast-growing B2B SaaS company in fleet management. Developing educational strategies to empower customers and internal teams in Barcelona.

Posted 5/28/2026full-timeBarcelona • 🇪🇸 SpainMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Drive scalable educational pathways that turn our customers into power users and reduce friction in the customer journey.
Manage and develop a team of 2-3 Onboarding Specialists responsible for successfully welcoming and guiding our new customers.
Create and maintain engaging resources, including interactive guides, video tutorials, FAQs, and clear product documentation.
Own the onboarding and continuous education program for Shiftmove employees, ensuring internal teams remain subject matter experts.
Structure and optimize content for internal knowledge bases and AI-driven support tools to boost operational efficiency.
Partner closely with Product, Customer Success, and Support teams to deliver seamless educational content alongside every new feature and product release.

Requirements

What you’ll need

Several years of experience leading customer education, training, or enablement within a fast-paced SaaS environment
Proven experience managing small teams of onboarding or support professionals
Skill proficiency with modern LMS platforms, video editing software such as Loom or Descript, and an appetite for AI-driven content optimization
Exceptional ability to translate highly technical, complex features into simple, engaging, and easy-to-understand learning moments
Native-level French paired with professional fluency in English to collaborate effectively across our international group

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Shiftmove Website LinkedIn All Job Openings 201 - 500 employees 🚗 Transport ☁️ SaaS 🏢 Enterprise Transport
SaaS
Enterprise Shiftmove is a comprehensive fleet management software platform that simplifies mobility operations for businesses. It provides a holistic interface for monitoring vehicle performance, compliance, and logistics, ensuring efficiency and strategic decision-making. With features like real-time tracking, digital logbooks, and automated processes, Shiftmove helps organizations manage their fleets while adhering to legal requirements and improving profitability. Customer Education Manager 🔥 32 minutes ago 🏢🏡 Barcelona – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager 🗣️🇫🇷 French Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Drive scalable educational pathways that turn our customers into power users and reduce friction in the customer journey.
Manage and develop a team of 2-3 Onboarding Specialists responsible for successfully welcoming and guiding our new customers.
Create and maintain engaging resources, including interactive guides, video tutorials, FAQs, and clear product documentation.
Own the onboarding and continuous education program for Shiftmove employees, ensuring internal teams remain subject matter experts.
Structure and optimize content for internal knowledge bases and AI-driven support tools to boost operational efficiency.
Partner closely with Product, Customer Success, and Support teams to deliver seamless educational content alongside every new feature and product release. 🎯 Requirements
Several years of experience leading customer education, training, or enablement within a fast-paced SaaS environment
Proven experience managing small teams of onboarding or support professionals
Skill proficiency with modern LMS platforms, video editing software such as Loom or Descript, and an appetite for AI-driven content optimization
Exceptional ability to translate highly technical, complex features into simple, engaging, and easy-to-understand learning moments
Native-level French paired with professional fluency in English to collaborate effectively across our international group Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Commercial Manager, Spanish Market 🔥 22 hours ago Preply 501 - 1000 📚 Education 🏪 Marketplace 👥 B2C Website LinkedIn All Job Openings Account Executive managing revenue opportunities in Preply’s Spanish market. Driving new business growth by excelling in the sales cycle and collaborating with various teams in an ambitious EdTech startup. 🏢🏡 Barcelona – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager 🗣️🇪🇸 Spanish Required Account Manager – Core Advisory 🔥 22 hours ago Anthesis Group 1001 - 5000 Website LinkedIn All Job Openings Account Manager responsible for client relations and business development at Anthesis. Promoting sustainability initiatives and managing key commercial opportunities. 🏢🏡 Barcelona – Hybrid 💰 Private Equity Round on 2023-09 ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager 🗣️🇪🇸 Spanish Required Manager, Network Services 🕒 Yesterday Americold Logistics, LLC. 10,000+ employees 🚗 Transport Website LinkedIn All Job Openings Network Support Team Manager overseeing network support operations at Americold across European sites. Leading technical teams and ensuring SLA compliance for network services. 🏢🏡 Barcelona – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager IT Project and Portfolio Manager 🕒 5 days ago Winid Spain 51 - 200 Website LinkedIn All Job Openings IT Project and Portfolio Manager for a leading European specialty pharmaceutical company. Managing IT projects and portfolio governance with a hybrid work model in Barcelona. 🏢🏡 Barcelona – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Partnership Development Manager – VIE 🕒 6 days ago papernest 501 - 1000 Website LinkedIn All Job Openings Strategic Partnerships Manager at Papernest handling banking partnerships and developing innovative digital journeys. Managing portfolio and coordinating with internal teams for project success. 🏢🏡 Barcelona – Hybrid 💰 Series A on 2017-10 ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager 🗣️🇫🇷 French Required View More Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

customer educationtrainingenablementteam managementcontent optimizationtechnical translationLMS platformsvideo editingAI-driven support

Soft Skills

leadershipcommunicationcollaborationengagementproblem-solving