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About the role
Key responsibilities & impact- Manage a high-value portfolio of Enterprise and Large B2B customers across the DACH region, ensuring high adoption rates and long-term loyalty.
- Proactively build and manage a robust expansion pipeline and identify upsell and cross-sell potential.
- Move beyond support to become a trusted partner using consultative selling to unearth customer pain points.
- Leverage health scores and usage analytics to predict churn risks and identify "green shoots" for expansion before the renewal cycle begins.
- Act as the strategic link between our customers and our Product team, ensuring the DACH market's requirements are reflected in our future roadmap.
Requirements
What you’ll need- Extensive B2B SaaS experience in Customer Success, Account Management, or Sales
- Demonstrated success in achieving revenue-based targets through the creation of an expansion pipeline.
- Strong communication and consultative selling skills: able to ask the right questions to understand and unearth customer pains - and ultimately use these findings to drive business growth, while keeping customer goals front and centre.
- Analytical mindset with a strong sense of accountability, ownership, and commercial acumen.
- Excellent time-management skills for handling multiple customers and calls with precision.
- Fast learner who adapts quickly to new software tools and sales processes.
- Experience with the SPICED selling approach is a plus.
- Fluent in German and English (min. C1)
- Background in Fleet or Mobility Management an advantage
Benefits
Comp & perks- Vacation: 30 days
- Urban Sports Club membership, Hrmony subscription, JobRad, or a subsidy for a BVG ticket.
- 1 mental health day per year and access to the Nilo.health platform.
- Clear career paths and an annual learning budget of 1,5K, among other opportunities.
- Home Office? No problem! We have a beautiful office in the heart of Berlin where we meet twice a week.
- Up to 12 weeks of remote work from any country or continent you want!
- We want to hire you for your expertise and knowledge, and we’ll give you the space to do your best work.
- Sustainable Growth: We are profitable, generate more than €90M in ARR, and continue to grow, in a highly sustainable way, backed by a leading private-equity firm focused on technology and software.
- You’ll join a highly collaborative and high-performing team where you can contribute ideas, challenge others, and be challenged yourself.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
B2B SaaSCustomer SuccessAccount ManagementSalesAnalytical mindsetConsultative sellingSPICED selling approachRevenue-based targetsExpansion pipelineTime-management
Soft Skills
Strong communicationOwnershipCommercial acumenAdaptabilityPrecisionCustomer-centric approach