Staff Product Manager – Supply Experience

ShiftKey

Staff Product Manager designing the onboarding experience for ShiftKey's healthcare platform. Collaborating with stakeholders to streamline professional onboarding processes for diverse care settings.

Posted 5/21/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Drive professional onboarding experience from registration and identity verification to credential collection and first-shift readiness.
Focus relentlessly on accelerating how fast a professional can move from signing up to actively and compliantly working on the platform.
Move beyond basic UI improvements by actively incorporating AI-native workflows and agentic solutions to solve manual, high-friction onboarding steps.
Act as the most demanding, well-specified consumer of our internal credentialing rules engine, ensuring onboarding gets what it needs to create a fast, clear, and confidence-building user experience.

Requirements

What you’ll need

7-9 years in product management, with at least 3 years on marketplace or platform products with supply-side onboarding complexity.
Demonstrated success improving funnel conversion in credentialing-heavy, regulated, or compliance-driven environments.
Real-world experience designing and deploying AI agents or automated intelligence within production workflows.
Strong data instincts and the ability to connect onboarding throughput directly to business outcomes like supply liquidity and fill rate.
Proven ability to lead and deliver across ownership boundaries, working seamlessly with engineering, compliance, and peer product teams.

Benefits

Comp & perks

Inclusive and collaborative work environment where all voices are valued.
Hybrid-friendly office spaces designed to be fun and engaging.
Comprehensive health, vision, and dental coverage.
Benefits begin on your first day.
Generous PTO and company-paid holidays, including flexible floating holidays.
100% 401(k) employer match up to 6%.
Paid parental leave.
Wellness support, including access to mental health resources.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

product managementmarketplace productsplatform productsonboarding complexityfunnel conversioncredentialingAI agentsautomated intelligencedata analysisbusiness outcomes

Soft Skills

leadershipcollaborationcommunicationproblem-solvinguser experience focusattention to detailstrategic thinkingadaptabilitycross-functional teamworkcustomer-centric mindset