ShiftCare

Senior Customer Success Manager – Onboarding, Project Management Skills

ShiftCare

full-time

Posted on:

Location Type: Hybrid

Location: Macquarie Park • Australia

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Job Level

Senior

About the role

  • Lead end-to-end implementation of the Dot Compliance eQMS solution, including project planning, scope definition, scheduling and delivery oversight.
  • Act as the primary point of contact for customers during project execution, managing communications and expectations.
  • Provide training, coaching and mentorship to help customer stakeholders develop their quality management system knowledge
  • Coordinate with technical consultants, validation specialists, and product teams to ensure deliverables meet quality and regulatory standards.
  • Conduct project governance meetings, track milestones, and report on progress and risks to both internal and client stakeholders.
  • Demonstrated ability to manage multiple projects and priorities simultaneously.

Requirements

  • No specific requirements listed.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
leadershipcommunicationproject managementcoachingmentorshipstakeholder managementorganizational skillsrisk managementtraining