ShiftCare

Reliability Engineer

ShiftCare

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇦🇺 Australia

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Job Level

Mid-LevelSenior

Tech Stack

Distributed Systems

About the role

  • Own and improve our CI/CD pipelines (CircleCI), reducing deploy times and failure rates.
  • Design and implement observability tooling - from synthetic checks and smoke tests to meaningful alerts and dashboards.
  • Build reliable retry and back-off mechanisms for critical user workflows.
  • Help architect and implement failover and fallback mechanisms for critical vendors and workflows.
  • Work with Support to build debug tooling and dashboards that empower non-engineers.
  • Collaborate with engineering to define and template runbooks, kill switches, and disaster mitigation patterns.
  • Champion performance tuning and scalability improvements.
  • ... and many other things, driven by you!

Requirements

  • You thrive on ownership. Identifying problems, proposing solutions, and driving them to completion.
  • You’re passionate about reliability, observability, and building robust distributed systems.
  • You bring experience working in a modern SaaS environment, have learnt lessons along the way, and are eager to apply that expertise in a new context.
  • You have deep knowledge of background job processing, eventing, caching, and distributed systems.
  • You have proven experience improving CI/CD pipelines. We currently use CircleCI but don't discard a migration.
  • You’re comfortable designing and improving observability stacks (New Relic, Datadog, Honeycomb, etc.).
  • You’ve built resilient systems using retries, back-offs, queueing, circuit breakers, graceful degradation, kill switches, isolation of workloads, etc.
  • You care deeply about developer ergonomics and fostering a culture of reliability.
  • You have a bias toward action. Delivering tools that improve both system behavior and developer happiness.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
CI/CD pipelinesCircleCIobservability toolingsynthetic checkssmoke testsretriesback-off mechanismsdistributed systemsbackground job processingeventing
Soft skills
ownershipproblem-solvingreliabilitycollaborationdeveloper ergonomicsbias toward actiondriving solutions to completionfostering culture of reliability