Director, Customer Success
Shift Paradigm
full-time
Posted on:
Location Type: Remote
Location: Remote • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $115,000 - $140,000 per year
Job Level
Lead
About the role
- Own the commercial success of your portfolio, identifying opportunities and mitigating risks to exceed revenue targets
- Serve as a trusted advisor, understanding client business models and creating solutions that drive measurable results
- Lead strategic account planning to expand Shift Paradigm's footprint and deepen client relationships
- Navigate the full sales cycle from solution design through contract execution
- Architect innovative solutions during new business pursuits, collaborating across teams to create winning proposals
- Drive service innovation by bringing client insights back to inform company strategy
- Partner with delivery and project management teams to ensure exceptional client experiences
Requirements
- Background in professional services with demonstrated success retaining and growing client relationships
- Proven ability to achieve business outcomes in fast-paced, entrepreneurial environments
- Strong business acumen with understanding of diverse business models and go-to-market strategies
- Marketing technology experience (marketing automation, CRM, CDP, data platforms)
Benefits
- Competitive compensation aligned with your experience and impact
- Remote flexibility with NYC/Tri-State requirement for client collaboration
- Collaborative culture that values diverse perspectives and innovative thinking
- Work that makes a measurable difference for leading brands
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales cycle managementsolution designcontract executionservice innovationaccount planningbusiness outcomes achievementmarketing technologydata platforms
Soft skills
client relationship managementstrategic thinkingcollaborationproblem-solvingbusiness acumen