Shift Paradigm

Director

• Lead solution architecture and data strategy across key enterprise engagements, ensuring alignment with client objectives and Shift Paradigm’s technology roadmap.
• Develop forward-looking integration frameworks that unify marketing automation, CRM, CDP, and CMS ecosystems into cohesive, data-driven operating models.
• Drive architectural standards, patterns, and governance models that support scale, performance, and innovation.
• Serve as a trusted advisor to executive stakeholders on emerging technologies, data strategies, and AI/ML enablement.
• Collaborate with Sales, Partner Alliances, and Go-To-Market (GTM) teams during pre-sale activities.
• Lead or support scoping sessions, translating high-level business goals into technical recommendations and level-of-effort (LOE) estimates.
• Develop and present solution roadmaps, architecture diagrams, and phased delivery approaches aligned to client maturity and growth goals.
• Create and maintain reusable pre-sale assets (architecture templates, proposal frameworks, estimation models) to improve speed-to-proposal.
• Work closely with Client Success, Project Management, and Delivery leaders to ensure projects are executed with excellence, maintaining architectural integrity through deployment.
• Embed AI/ML capabilities across client ecosystems to enhance personalization, predictive modeling, and marketing automation performance.

Senior Director, Technology Strategy

Customer Success Manager

• Own the commercial success of your portfolio, identifying opportunities and mitigating risks to exceed revenue targets
• Serve as a trusted advisor, understanding client business models and creating solutions that drive measurable results
• Lead strategic account planning to expand Shift Paradigm's footprint and deepen client relationships
• Navigate the full sales cycle from solution design through contract execution
• Responsible for the bookings revenue and margins within your accounts
• Architect innovative solutions during new business pursuits, collaborating across teams to create winning proposals
• Translate industry trends into actionable client recommendations and long-term roadmaps
• Champion client perspective internally, advocating for solutions that balance client needs with business objectives
• Drive service innovation by bringing client insights back to inform company strategy
• Partner with delivery and project management teams to ensure exceptional client experiences
• Maintain accurate financial forecasts and pipeline data

Director, Client Success

• Own the commercial success of your portfolio, identifying opportunities and mitigating risks to exceed revenue targets
• Serve as a trusted advisor, understanding client business models and creating solutions that drive measurable results
• Lead strategic account planning to expand Shift Paradigm's footprint and deepen client relationships
• Navigate the full sales cycle from solution design through contract execution
• Architect innovative solutions during new business pursuits, collaborating across teams to create winning proposals
• Drive service innovation by bringing client insights back to inform company strategy
• Partner with delivery and project management teams to ensure exceptional client experiences

Director, Customer Success

Project Manager

• Own multiple concurrent projects involving cross-functional teams with complex scopes.
• Run internal and external daily scrums and client status meetings, create timelines, maintain project plans, and proactively identify risks, dependencies, and blockers before they derail delivery.
• Monitor project health and profitability: track time, burn rates, and budget adherence.
• Track and manage content and creative through reviews, approval, and distribution of final assets.

• Own multiple concurrent projects involving cross-functional teams with complex scopes.
• You'll create timelines, maintain project plans, and proactively identify risks, dependencies, and blockers before they derail delivery.
• Navigate between structure and speed: Fortune 500 clients have rigid processes, but the work moves fast.
• You'll apply the right methodology for each engagement rather than forcing a one-size-fits-all approach.
• Monitor project health and profitability: track time, burn rates, and budget adherence.
• Escalate overages and risks before they become problems.
• Lead and develop your team: hold regular 1:1s, conduct performance reviews, and provide continuous coaching.
• Build the PM discipline: establish standards and best practices.
• Drive process improvements cross-departmentally.
• Balance team workloads and plan ahead for work across all departments.
• Support hiring and strategic initiatives: recruit PM talent, lead special taskforces, and provide high-caliber problem-solving across the business.

Director of Project Management

Product Designer

• Design compelling emails and work alongside developers to create template systems
• Collaborate with writers to create unified messaging
• Validate designs through research and insights to curate the best UX
• Prioritize creating accessible, inclusive designs
• Stay up-to-date on email marketing trends and best practices
• Cultivate a strong understanding of the client’s brand to transcend the BAU
• Clearly and confidently communicate ideas to the internal team and clients
• Identify opportunities for design testing and optimization
• Prep files for development handoffs and perform quality assurance on final designs
• Manage multiple projects and deadlines simultaneously
• Identify risks and issues and troubleshoot the root cause, escalating as appropriate
• Manage direct reports including: recruiting, onboarding, ongoing training, 1:1 coaching and performance management

Lead Designer

Solutions Engineer

• Serve as a trusted pre-sales solution architect supporting sales and partner teams
• Maintain and configure demo environments and Adobe instances to showcase platform capabilities
• Participate in RFP/RFI responses, proposal development, and scoping sessions
• Act as the technical translator during sales engagements, aligning Adobe solutions to client business outcomes
• Architect scalable, secure solutions aligned to client needs, budget, and long-term roadmap
• Provide direct technical consulting, producing architectural diagrams, technical recommendations, and integration strategies
• Support integration design with Salesforce, Dynamics, other CDPs, and broader MarTech ecosystems
• Engage directly with client stakeholders as a trusted technical advisor to ensure alignment between sales and delivery
• Collaborate with Delivery Operations, PMs, and Product Owners to ensure scope and estimates are accurate
• Support handoff from sales to delivery, documenting requirements, risks, and dependencies
• Mentor peers and junior team members and contribute to enablement assets, playbooks, and reusable solution templates
• Champion technical credibility with Adobe and partners and support co-selling opportunities

Solution Architect, Adobe Enterprise Expert

• Serve as a trusted pre-sales solution architect supporting sales and partner teams.
• Maintain and configure demo environments and Adobe instances for co-selling with Adobe and partners.
• Participate in RFP/RFI responses, proposal development, and scoping sessions.
• Act as the technical translator during sales engagements, aligning Adobe solutions to client business outcomes.
• Architect scalable, secure solutions aligned to client needs, budget, and long-term roadmap.
• Provide direct technical consulting, producing architectural diagrams, technical recommendations, and integration strategies.
• Support integration design with Salesforce, Dynamics, other CDPs, and broader MarTech ecosystems.
• Engage directly with client stakeholders as a trusted technical advisor.
• Collaborate with Delivery Operations, PMs, and Product Owners to ensure scope and estimates are accurate.
• Support smooth handoff from sales to delivery, ensuring requirements, risks, and dependencies are documented and communicated.
• Mentor peers and junior team members and contribute to enablement assets and reusable solution templates.
• Champion technical credibility with Adobe and other partners, strengthening joint go-to-market motions.