Pharmacy Technician, Refill Calls

Shields Health Solutions

Patient Engagement Specialist managing inbound pharmacy calls and refill reminders at Shields Health Solutions. Collaborating with healthcare professionals to ensure timely and accurate patient support.

Posted 6/30/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in medication refill coordination, claims adjudication, and patient support while maintaining high-quality service standards and confidentiality. Proficient in collaborating with clinical staff and cross-functional teams to enhance patient experience and process improvements.

Highest-signal resume keywords

Pharmacy Technician ExperienceClaims AdjudicationMedication Refill CoordinationCPhT CertificationPatient Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryPrescription Order ClarificationProcess ImprovementClinical CollaborationSoftware Systems Management

Soft Skills

CommunicationProblem-SolvingConfidentiality Maintenance

Certifications & Qualifications

State Registered Pharmacy TechnicianCPhT Certification

Industry Keywords

Medication RefillPatient ExperiencePharmacy OperationsInbound Patient InquiriesOutbound Refill Calls

About the role

Key responsibilities & impact

Coordinate and process medication refills, including data entry and claim adjudication
Place outbound refill calls and assist patients through the refill request
Respond to and resolve inbound patient and provider inquiries
Clarify prescription orders with pharmacists or clinical staff
Maintain and update patient and prescription data in software systems
Spot trends, recommend improvements, and support process-improvement initiatives
Partner with cross-functional teams to deliver a seamless patient experience
Maintain confidentiality and uphold high-quality service standards

Requirements

What you’ll need

3+ years of pharmacy technician experience required (refills, claims adjudication, clinical collaboration, or specialty pharmacy).
State registered Pharmacy Technician in California and National certification (CPhT or equivalent) required.

Benefits

Comp & perks

Medical, dental, and vision insurance starting day one
401(k) with match, 4 weeks PTO, 10 paid holidays
Paid parental leave, short-term disability, and professional development
Access to employee resource groups and wellness programs