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Patient Support Supervisor
Shields Health SolutionsPatient Support Supervisor managing Patient Support team to ensure efficient medication delivery and operational excellence in specialty pharmacy. Leading with a focus on patient care and team development.
About the role
Key responsibilities & impact- Lead, coach, and manage a team of Patient Support Associates to ensure medication adherence, prior authorization completion, and financial assistance support
- Provide ongoing performance management, training, and mentorship
- Manage staffing, scheduling, PTO, and time reporting (ADP)
- Step in to support workload during peak or short-staffed periods
- Ensure patients receive medications on time and without barriers
- Partner with hospital/clinic stakeholders through regular meetings and collaboration calls
- Maintain strong working relationships with pharmacy and clinical teams
- Monitor and ensure achievement of service level metrics and quality standards
- Conduct audits, oversee system workflows, and manage responsiveness to incoming requests
- Establish and optimize workflows between Patient Support, liaison teams, and clinical integration teams
- Identify and implement operational improvements and best practices
- Support data, analytics, contracting, and special projects
- Provide troubleshooting, guidance, and issue resolution for team members and partners
- Assist with hiring, onboarding, training coordination, and system access setup
- Maintain confidentiality of sensitive patient and business data
Requirements
What you’ll need- Active Pharmacy Technician license/registration (state-specific)
- National certification (CPhT) required
- 3+ years pharmacy technician experience (specialty pharmacy preferred)
- Prior leadership experience (formal or informal) strongly preferred
- High School Diploma or GED (required)
- Bachelor’s degree (preferred or in progress)
- Leadership/management training (preferred)
- Strong leadership, communication, and team development skills
- Ability to influence, collaborate, and drive results across teams
- Solid operational and analytical skills; ability to identify trends and improve performance
- Proficiency in Microsoft Excel and Word (data analysis, reporting)
- Experience with pharmacy/EMR systems (Willow, QS1, RX30 preferred)
- Highly organized, detail-oriented, and patient-focused
- Ability to manage multiple priorities and maintain confidentiality
- Ability to lead both remote and on-site teams
- Willingness to travel up to 20% (if outside core locations)
Benefits
Comp & perks- Fast-growing leader in specialty pharmacy
- Mission-driven, patient-first culture
- Strong career growth and leadership development opportunities
- Collaborative and supportive environment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Medication AdherencePrior Authorization CompletionFinancial Assistance SupportOperational ImprovementsData AnalysisPerformance ManagementAuditingSystem WorkflowsIssue ResolutionPharmacy/EMR Systems
Soft Skills
Leadership SkillsCommunication SkillsTeam Development SkillsOrganizational SkillsDetail-Oriented
Certifications
Active Pharmacy Technician LicenseNational Certification (CPhT)