Prior Authorization Supervisor

Shields Health Solutions

Patient Support Supervisor managing Patient Support team for specialty pharmacy services. Leading day-to-day operations to ensure medication adherence and high-quality patient care.

Posted 6/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Directly lead and manage a team of Patient Support Associates to ensure medication adherence through refill management OR timely and accurate prior authorization and financial assistance support to assist patients in obtaining medication.
Proactively manage support in assigned hospitals and/or clinics to ensure patients receive medications on-time
Lead and manage a Patient Support team to ensure all service level goals are met and patients receive the highest quality care
Manage all aspects of ADP, Paid Time Off (PTO), and Time Reports for team members
Complete audits of team in supported systems required to ensure efficient workflow
Manage responsiveness to new request in supported systems
Provide front-line supervision and ongoing coaching and performance management to Patient Support team
Monitor and acting on all forms of communications between the Patient Support team and other clinical teams as needed
Work with on-site management at hospital partners for any collaboration calls, such as quarterly calls, kick off calls, as needed calls
Patient Support team meetings: create agendas, run meeting, follow-up
Hospital Management meeting: calls with on-site manager to review current status, identify areas for improvement, and areas of success
Record keeping/notes of all collaboration calls and team meetings
Provide guidance/assistance/troubleshooting in daily tasks for Patient Support team members as requested by team
Review and address any concerns with Patient Support team, and hospital partners as needed
Establish efficient workflows between the Patient Support team and liaison team via collaboration with clinical integration team and on-site managers.
Provide insight to various teams across company for growth and development opportunities as needed
Work with various teams for special projects
Report on hiring needs based on implementation roll outs
Assist in interviewing, and onboarding new team members
Coordinate access requests for new hires
Coordinate training with Clinical Training Team
Absorb overflow work in times of short staffing or excess workload
Investigate research needed for data analytics team, contracting team as needed
Manage on site pharmacy relations and workflows through some/all of the following: reversal of claims, delivery slips, coordination of care, phone calls
Use discretion and maintain confidentiality of highly sensitive and private data.
Ability to lead, manage, and motivate team members that are in both remote working environments and/or at on-site Shields hub locations

Requirements

What you’ll need

Required 3+ years of pharmacy technician experience (3-5+ years’ experience preferred in Specialty Pharmacy)
Strongly preferred leadership experience (i.e. Team Lead or equivalent type role or experience where you have led other team members even if they do not directly report to you)
Required Licensure/Certification: registered with the State of employment and also nationally certified as a CPhT

Benefits

Comp & perks

Health insurance
Paid Time Off (PTO)
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Medication AdherenceRefill ManagementPrior AuthorizationFinancial Assistance SupportAuditingData AnalyticsTeam Performance ManagementTraining CoordinationCollaborationPatient Care

Soft Skills

CoachingCommunicationProblem-SolvingMotivationConfidentiality

Certifications

CPhT CertificationState Licensure