Director of Patient Outreach – Enrollment

Shields Health Solutions

Director of Patient Outreach responsible for guiding patient enrollment teams at Shields Health Solutions. Leading operational and strategic initiatives to enhance patient experiences in specialty pharmacy management.

Posted 6/26/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Oversee daily operations of outreach teams and ensure alignment to strategic initatives.
Develop and implement scalable operational strategies that enhance and align to continued growth.
Lead and facilitate strategic discussions with regional and senior leadership teams to identify challenges, develop solutions, and drive continuous operational improvements.
Monitor and manage budgets, ensuring operational performance targets are met while maintaining a patient-centered approach.
Drive continuous process improvement initiatives by assessing workflows, identifying inefficiencies, and implementing best practices across the broader team.
Provide visibility and career advancement opportunities through leadership training, succession planning, and mentorship programs.
Build, inspire, and develop a high performing, engaged team by providing clear direction, motivation, and professional growth opportunities.
Establish and maintain strong relationships with Regional Vice Presidents (RVPs) and their regional leadership teams to ensure health system and clinic satisfaction.
Serve as a trusted partner and subject matter expert to hospital and clinic leadership, helping resolve operational challenges and drive service excellence.
Ensure consistent adoption of best practices across all CO operations, driving alignment with Shields Health Solutions' mission and values.

Requirements

What you’ll need

7+ years of leadership experience in healthcare operations and/or pharmacy operations, with a track record of driving efficiency and performance.
5+ years of experience leading large-scale operations teams (50+ team members) highly preferred, with a demonstrated ability to build and develop high-performing teams.
Expertise in process development, process mapping, and process improvement, with a strong focus on optimizing pharmacy operations and enhancing patient outcomes.
Self-directed and highly capable of managing complex operations with limited direct oversight, while driving strategic initiatives.
Experience in specialty pharmacy operations is highly preferred, with a strong understanding of specialty refill management, benefits investigations, and patient financial assistance.
Prior contact center operations experience or similar type experience would be helpful (but not required).

Benefits

Comp & perks

Travel as necessary to support business operations and health system partner needs (estimated 15%-20%).
Other duties as assigned.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

process developmentprocess mappingprocess improvementpharmacy operationsspecialty pharmacy operationspatient financial assistancebenefits investigationsbudget managementoperational performance targetsworkflow assessment

Soft Skills

leadershipteam buildingstrategic thinkingcommunicationmentorshipmotivationrelationship managementproblem-solvingself-directioninspiration