Call Center Pharmacy Technician, Florida License Required

Shields Health Solutions

Patient Engagement Specialist coordinating refill requests and assisting patients via outbound calls while working remotely at Shields Health Solutions. Requires Florida pharmacy technician license.

Posted 6/23/2026full-timeRemote • Florida • 🇺🇸 United StatesJunior💰 $20 - $23 per hourWebsite

About the role

Key responsibilities & impact

Proactively coordinate medication refills including data entry and pharmacy claim adjudication
Make outbound patient refill phone calls and complete the patient refill request
Answer, resolve and triage inbound inquiries
Clarify prescription orders with pharmacist and/or clinician as appropriate
Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medications
Manage, organize, and update relevant data using database applications
Apply observations and recommendations regarding operational issues, increased productivity, and quality standards
Identify trends and resolve problems by recommending improvements and implementing changes
Actively participate in process improvement initiatives
Act as a value-added business partner to stakeholders throughout the organization
Protect organization's value by maintaining confidential information
Update knowledge by participating in educational opportunities, reading professional publications, and maintaining networks
Ability to be flexible on shift times: typical shift times: 8:30AM to 5:00PM but can differ based on time zone and clinic operating hours (standard hours to be discussed at time of hire and overtime and weekend hours may be required as needed)
Other duties and/or responsibilities may apply

Requirements

What you’ll need

1-3 years of pharmacy technician experience adjudicating claims
Experience managing refills, working in a specialty pharmacy, working with clinical care teams, and working remotely strongly preferred but not required
High school diploma or GED required.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Shields Health Solutions Website LinkedIn All Job Openings 501 - 1000 employees Founded 2011 ⚕️ Healthcare Insurance 💊 Pharmaceuticals ☁️ SaaS Healthcare Insurance
Pharmaceuticals
SaaS Shields Health Solutions is a company that specializes in providing integrated specialty pharmacy solutions. They focus on eliminating disruptions in patient care by offering a comprehensive model that bridges the gap between patients and the specialty medications they need. Shields Health Solutions partners with healthcare providers and drug manufacturers to optimize the impact of specialty pharmacy services. Their approach leverages a clinical model, expert care teams, and a proprietary technology platform to improve patient access to specialty drugs, while reducing the overall cost of care. Shields Health Solutions aims to enhance patient experiences and health outcomes through their innovative solutions in specialty pharmacy integration. Call Center Pharmacy Technician, Florida License Required 🔥 21 minutes ago 🐊 Florida – Remote 💵 $20 - $23 / hour ⏰ Full Time 🟢 Junior 📞 Call Center Representative 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Proactively coordinate medication refills including data entry and pharmacy claim adjudication
Make outbound patient refill phone calls and complete the patient refill request
Answer, resolve and triage inbound inquiries
Clarify prescription orders with pharmacist and/or clinician as appropriate
Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medications
Manage, organize, and update relevant data using database applications
Apply observations and recommendations regarding operational issues, increased productivity, and quality standards
Identify trends and resolve problems by recommending improvements and implementing changes
Actively participate in process improvement initiatives
Act as a value-added business partner to stakeholders throughout the organization
Protect organization's value by maintaining confidential information
Update knowledge by participating in educational opportunities, reading professional publications, and maintaining networks
Ability to be flexible on shift times: typical shift times: 8:30AM to 5:00PM but can differ based on time zone and clinic operating hours (standard hours to be discussed at time of hire and overtime and weekend hours may be required as needed)
Other duties and/or responsibilities may apply 🎯 Requirements
1-3 years of pharmacy technician experience adjudicating claims
Experience managing refills, working in a specialty pharmacy, working with clinical care teams, and working remotely strongly preferred but not required
High school diploma or GED required. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Patient Contact Center Representative 🔥 5 hours ago Mosaic Pharmacy Service 51 - 200 Website LinkedIn All Job Openings Patient Contact Center Representative handling high volume calls for Mosaic Pharmacy Service. Engaging with patients, resolving inquiries, and providing timely follow-up communication remotely. 🇺🇸 United States – Remote 💵 $18 - $20 / hour ⏰ Full Time 🟢 Junior 📞 Call Center Representative 🚫👨‍🎓 No degree required Contact Center Representative 🔥 5 hours ago The Standard 1001 - 5000 💸 Finance 👥 HR Tech Website LinkedIn All Job Openings Customer service role at The Standard, assisting clients with inquiries and issue resolution for their financial products. Requires problem-solving skills and customer-centric approach. 🇺🇸 United States – Remote 💵 $20 - $26 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Call Center Representative Bilingual Contact Center Representative 🔥 5 hours ago The Standard 1001 - 5000 💸 Finance 👥 HR Tech Website LinkedIn All Job Openings Bilingual Contact Center Representative providing exceptional customer service at The Standard. Responsible for resolving inquiries and ensuring member satisfaction through effective communication and support. 🇺🇸 United States – Remote 💵 $20 - $26 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Call Center Representative 🚫👨‍🎓 No degree required 🗣️🇪🇸 Spanish Required Veterinary Call Center Operator 🔥 15 hours ago Ethos Veterinary Health 1001 - 5000 Website LinkedIn All Job Openings Veterinary Call Center Operator providing compassionate customer support remotely at a veterinary hospital. Engage with pet owners and assist veterinary teams in a fast-paced call center environment. 🇺🇸 United States – Remote 💵 $20 / hour ⏰ Full Time 🟢 Junior 📞 Call Center Representative 🚫👨‍🎓 No degree required Contact Center Representative – IHA Scheduling Team 🔥 22 hours ago Advantmed 1001 - 5000 ⚕️ Healthcare Insurance ☁️ SaaS Website LinkedIn All Job Openings Contact Center Representative managing inbound and outbound calls for health assessment scheduling. Working remotely for healthcare information management company Advantmed with a focus on customer engagement. 🇺🇸 United States – Remote 💵 $15 - $17 / hour 💰 Venture Round on 2016-12 ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Call Center Representative 🚫👨‍🎓 No degree required View More Call Center Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

medication refill coordinationdata entrypharmacy claim adjudicationdatabase applicationsprocess improvementproblem resolutiontrend identificationquality standardshazardous medication handlingrefrigerated medication handling

Soft Skills

communicationflexibilityorganizational skillsproblem-solvingcollaborationconfidentialityproactivityadaptabilitystakeholder engagementcustomer service

Certifications

high school diplomaGED