Pharmacy Technician, Refill Calls

Shields Health Solutions

Patient Engagement Specialist managing pharmacy refill calls and guiding patients in medication needs. Collaborating with pharmacists and internal teams to ensure timely, accurate support.

Posted 5/27/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Coordinate and process medication refills, including data entry and claim adjudication
Place outbound refill calls and assist patients through the refill request
Respond to and resolve inbound patient and provider inquiries
Clarify prescription orders with pharmacists or clinical staff
Maintain and update patient and prescription data in software systems
Spot trends, recommend improvements, and support process-improvement initiatives
Partner with cross-functional teams to deliver a seamless patient experience
Maintain confidentiality and uphold high-quality service standards

Requirements

What you’ll need

2+ years of pharmacy technician experience required: (refills, claims adjudication, clinical collaboration, or specialty pharmacy).
State registered (Texas) Pharmacy Technician, national certification (CPhT or equivalent) required.

Benefits

Comp & perks

Medical, dental, and vision insurance starting day one
401(k) with match, 4 weeks PTO, 10 paid holidays
Paid parental leave, short-term disability, and professional development
Access to employee resource groups and wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

medication refillsdata entryclaim adjudicationprescription orders clarificationpatient data managementprocess improvement

Soft Skills

communicationproblem-solvingcollaborationconfidentialitycustomer service

Certifications

Texas Pharmacy TechnicianCPhT