Pharmacy Technician, Refill Calls

Shields Health Solutions

Patient Engagement Specialist handling inbound pharmacy calls and coordinating medication refills. Collaborating with cross-functional teams to ensure accurate patient support and care.

Posted 5/21/2026full-timeRemote • Oregon, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $22 per hourWebsite

About the role

Key responsibilities & impact

Coordinate and process medication refills, including data entry and claim adjudication
Place outbound refill calls and assist patients through the refill request
Respond to and resolve inbound patient and provider inquiries
Clarify prescription orders with pharmacists or clinical staff
Maintain and update patient and prescription data in software systems
Spot trends, recommend improvements, and support process-improvement initiatives
Partner with cross-functional teams to deliver a seamless patient experience
Maintain confidentiality and uphold high-quality service standards

Requirements

What you’ll need

3+ years of pharmacy technician experience required: (refills, claims adjudication, clinical collaboration, or specialty pharmacy).
Must have active Washington OR Oregon Pharmacy Technician license.
National certification (CPhT or equivalent) required.

Benefits

Comp & perks

Medical, dental, and vision insurance starting day one
401(k) with match, 4 weeks PTO, 10 paid holidays
Paid parental leave, short-term disability, and professional development
Access to employee resource groups and wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entryclaim adjudicationmedication refillsclinical collaborationprescription orders clarification

Soft Skills

communicationproblem-solvingteam collaborationconfidentialitycustomer service

Certifications

Washington Pharmacy Technician licenseOregon Pharmacy Technician licenseCPhT