Benefits Investigations Pharmacy Technician

Shields Health Solutions

Benefits Investigations Pharmacy Technician at Shields Health Solutions responsible for patient benefits investigations and collaborating with team members for quality care.

Posted 5/12/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Proactively grow the specialty pharmacy patient population by identifying patients that are eligible to fill with a Shields Partner Pharmacy.
Complete patient benefits investigations.
Perform benefits investigation.
Utilize multiple approved tools to identify insurance coverage.
Research within patients' medical records for current medication regimen.
Complete benefits investigation with approved Pharmacy Dispensing Systems.
Document clearly and concisely all outcomes of benefits investigation in documentation tool.
Collaborate with team members to provide an integrated approach of quality patient care.
Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
Identify trends, resolve problems; recommend improvements; implement change.
Actively participate in process improvement initiatives.
Act as a value-added business partner to stakeholders throughout the organization.
Protect organization's values by keeping information confidential.
Other duties as assigned.

Requirements

What you’ll need

Required Licensure/Certification: We are seeking experienced pharmacy technicians. Nationally certified from PTCB or equivalent is strongly preferred but not required. State license is required.
Years of Experience: 0-1 years' experience as a Pharmacy Technician.
Required Education: High school diploma or GED.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

patient benefits investigationinsurance coverage identificationPharmacy Dispensing Systemsdocumentationprocess improvement

Soft Skills

collaborationproblem-solvingcommunicationcustomer serviceconfidentiality

Certifications

PTCB certificationstate pharmacy technician license