Certified Pharmacy Technician – Refill & Medication Adherence

Shields Health Solutions

Patient Engagement Specialist improving medication access and patient experience from home. Engaging with patients, pharmacists, and health system partners to ensure timely medication refills and support.

Posted 5/12/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Handle inbound pharmacy calls and place outbound patient refill calls
Guide patients through the complete medication refill process
Coordinate prescription refills including data entry and pharmacy claim adjudication
Perform prescription status checks and resolve adjudication issues
Serve as a liaison between patients, pharmacists, clinicians, payors, and internal teams
Clarify prescription orders with pharmacists and/or clinicians as needed
Identify medications requiring special handling (e.g., refrigerated or hazardous)
Accurately manage and update patient and prescription data across systems
Identify trends, resolve recurring issues, and recommend process improvements
Maintain strict confidentiality of sensitive patient and healthcare data
Participate in training, professional development, and quality initiatives
Maintain schedule flexibility to meet health system partner needs (8-hour shifts, Monday through Friday between 7am and 7pm EST, weekends as needed)

Requirements

What you’ll need

National certification (CPhT) required
State-registered Pharmacy Technician (obtainable with national certification)
1–3 years of pharmacy technician experience preferred
Refilling management
Pharmacy claim adjudication
Specialty pharmacy exposure
Clinical care team collaboration
Remote or call-center pharmacy experience (plus)
High school diploma or GED required
Exceptional phone presence and patient communication skills
Comfortable with outbound patient engagement
Strong collaboration skills with clinicians, payors, and pharmacy teams
Proficiency in Microsoft Excel and Word
Ability to quickly learn new systems and workflows
Excellent organization, multitasking, and attention to detail

Benefits

Comp & perks

High-speed, stable, and reliable internet connection
Two company-provided monitors
Quiet, distraction-free workspace
Ability to keep camera on for most meetings

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

pharmacy claim adjudicationrefilling managementdata entryprescription status checksmedication refill processspecial handling of medicationspatient data managementprocess improvementsmultitaskingattention to detail

Soft Skills

patient communicationphone presencecollaborationschedule flexibilityconfidentialityproblem-solvingtraining participationprofessional developmentoutbound patient engagementorganizational skills

Certifications

CPhTState-registered Pharmacy Technician