Pharmacy Refill Technician

Shields Health Solutions

Pharmacy Refill Technician at Shields Health Solutions handling medication refills and patient interactions. Collaborating with pharmacy staff and ensuring accurate workflows in a remote setting.

Posted 5/12/2026full-timeRemote • Minnesota • 🇺🇸 United StatesJunior💰 $18 - $22 per hourWebsite

About the role

Key responsibilities & impact

Always show kindness and compassion while providing knowledgeable and courteous assistance to patients, providers and pharmacy team members.
Make assigned outbound patient refill phone calls and complete the patient refill requests in a timely manner.
Answer, resolve and triage inbound inquiries appropriately.
Clarify prescription orders with pharmacist and/or clinician as appropriate.
Proactively coordinate medication refills including data entry and ensuring correct days supply is entered for all fills.
Following through with claim adjudication and troubleshooting and reject codes.
Partnering with pharmacy to ensure proper in-stock of medications.
Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids.
Properly discontinuing patients off service when appropriate.
Documenting work appropriately across all systems.
Manage, organize, and update relevant data using database applications.
Other duties that facilitate patient access to medications as assigned
Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
Identify trends, resolve problems, recommend improvements, implement change.
Actively participate in process improvement initiatives.
Act as a value-added business partner to stakeholders throughout the organization.
Protect organization's value by keeping information confidential.
Maintain updated knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations.

Requirements

What you’ll need

Required Licensure/Certification: We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.
Years of Experience: Required: 1+ years, Preferred: 5-8 years of experience as a Pharmacy Technician. Experience working with physicians, nurses, and other healthcare professionals (preferably in a medical clinic) is a plus.
Education: High school diploma or GED required

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Shields Health Solutions Website LinkedIn All Job Openings 501 - 1000 employees Founded 2011 ⚕️ Healthcare Insurance 💊 Pharmaceuticals ☁️ SaaS Healthcare Insurance
Pharmaceuticals
SaaS Shields Health Solutions is a company that specializes in providing integrated specialty pharmacy solutions. They focus on eliminating disruptions in patient care by offering a comprehensive model that bridges the gap between patients and the specialty medications they need. Shields Health Solutions partners with healthcare providers and drug manufacturers to optimize the impact of specialty pharmacy services. Their approach leverages a clinical model, expert care teams, and a proprietary technology platform to improve patient access to specialty drugs, while reducing the overall cost of care. Shields Health Solutions aims to enhance patient experiences and health outcomes through their innovative solutions in specialty pharmacy integration. Pharmacy Refill Technician 🔥 1 minute ago ❄️ Minnesota – Remote 💵 $18 - $22 / hour ⏰ Full Time 🟢 Junior 💊 Pharmacist 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Always show kindness and compassion while providing knowledgeable and courteous assistance to patients, providers and pharmacy team members.
Make assigned outbound patient refill phone calls and complete the patient refill requests in a timely manner.
Answer, resolve and triage inbound inquiries appropriately.
Clarify prescription orders with pharmacist and/or clinician as appropriate.
Proactively coordinate medication refills including data entry and ensuring correct days supply is entered for all fills.
Following through with claim adjudication and troubleshooting and reject codes.
Partnering with pharmacy to ensure proper in-stock of medications.
Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids.
Properly discontinuing patients off service when appropriate.
Documenting work appropriately across all systems.
Manage, organize, and update relevant data using database applications.
Other duties that facilitate patient access to medications as assigned
Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
Identify trends, resolve problems, recommend improvements, implement change.
Actively participate in process improvement initiatives.
Act as a value-added business partner to stakeholders throughout the organization.
Protect organization's value by keeping information confidential.
Maintain updated knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations. 🎯 Requirements
Required Licensure/Certification: We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.
Years of Experience: Required: 1+ years, Preferred: 5-8 years of experience as a Pharmacy Technician. Experience working with physicians, nurses, and other healthcare professionals (preferably in a medical clinic) is a plus.
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Hard Skills & Tools

data entryclaim adjudicationtroubleshootingmedication refill coordinationdocumentationprocess improvementproblem resolutiontrend identificationcustomer service

Soft Skills

kindnesscompassioncourteous assistancecommunicationorganizationteam collaborationconfidentialityproactive approachadaptability

Certifications

state registered pharmacy technicianCPhT