Call Center Pharmacy Technician
Shields Health Solutions
full-time
Posted on:
Location Type: Remote
Location: Colorado • United States
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Job Level
About the role
- Proactively grow the specialty pharmacy patient population by making outbound phone calls to eligible patients and enrolling them with Shields Partner Pharmacy.
- Educate patients on the services offered by the Shields Specialty Pharmacy Program.
- Protect Shields values by keeping information confidential.
- Communicate with patient over the phone and provide them the compelling reason why the Shields Partner Pharmacy program is superior to any other comprehensive pharmacy care model.
- Access patient's EMR and review chart notes prior to outbound call to ensure familiarity with patient's condition and situation.
- Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
- Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs and band-aids.
- Ability to be flexible on shift times: (typical shift times: M-F: 8:30AM to 4:30PM or 12:00PM to 8:00PM // flexibility with occasional Sat: 11:00AM-4:00PM).
- Perform other duties as assigned.
Requirements
- Required Licensure/Certification: We are seeking experienced pharmacy technicians licensed in Colorado.
- Nationally certified from PTCB or equivalent is strongly preferred but not required.
- Should licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe.
- Continued employment is contingent upon meeting these requirements.
- Years of Experience: 0-1 years' experience as a Pharmacy Technician or related experience.
- Education: High school diploma or GED required, Bachelor's Degree or PTCB/ExCPT License is strongly preferred.
Benefits
- Opportunity to become nationally certified PTCB or ExCPT within 6 months of hire via Shields classes (included as part of employee training)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
pharmacy technicianpatient enrollmentmedication identificationEMR accesshazardous medication handlingrefrigerated medication handlingsupply identificationpatient educationoutbound calling
Soft Skills
communicationflexibilityconfidentialityproactivity
Certifications
Colorado pharmacy technician licensePTCB certificationExCPT license