Patient Support Manager – Healthcare Call Center Operations

Shields Health Solutions

full-time

Posted on: 3/30/2026

Location Type: Remote

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💰 $84,000 - $86,000 per year

About the role

This role is responsible for overseeing daily operations related to patient medication refill administration, and inbound pharmacy patient inquires OR prior authorization and financial assistance support
Ensure all patient care needs are completed on-time (may include but not limited to ensuring patients receive their medications on-time, timely and accurate prior authorization and financial assistance support)
Actively manage the productivity of team members and ensure that all work is completed with high quality standards through proper auditing
Manage clinic level and/or hospital service level escalations and ability to build and action plan for resolution and actively manage the plan with key stakeholders to resolve escalation
Proactively identify potential issues or opportunities for improvement and build a plan to resolve or mitigate those issues

Bachelor’s Degree or similar education highly preferred (prefer in business administration or health care related fields)
3-5+ years of people leadership experience required (prefer experience with team sizes of greater than 30+ team members)
5+ years of pharmacy and/or health care and/or health payor experience preferred
3-5+ years of experience in a high-volume operational environment preferred (operations center, call center, contact center, or similar type of people oriented operational environment)

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

medication refill administrationprior authorizationfinancial assistance supportauditingoperational management

Soft Skills

team leadershipproductivity managementproblem-solvingstakeholder managementcommunication

Certifications

Bachelor’s Degree