Senior Presales Engineer
SHIELD
full-time
Posted on:
Location Type: Remote
Location: Thailand
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Job Level
Tech Stack
About the role
- As a Pre-sales Engineer you will be the expert in our solutions and a trusted advisor to our clients.
- You will be responsible for maintaining and strengthening client relationships, as well as supporting clients through the implementation of SHIELD's solutions both pre and post sales.
- You will work closely with various teams both internally and externally to provide white glove service and support, such as technical & solution consultancy and quick troubleshooting.
- You will drive & own the POC as a technical SPOC including implementation and onboarding as Pre-sales engineer.
- You will be responsible to provide demos of SHIELD capabilities along with Sales counterpart and able to customise or data model the demo according to the clients use case.
- You will act as a liaison on technical support for existing customers and product adoption for clients in line with pre-sales, post-sales and the renewal processes.
- Act as Face of the company to the clients to maintain the existing relationship and continue to build the relationship with a strong trust and create value accordingly.
- Work closely across the different teams in SHIELD to provide prompt and professional troubleshooting for any technical challenges faced by clients.
- Ability to stand in the client's shoes and dedication to drive high level of client satisfaction while keeping company’s integrity and sanity.
- Perform regular technical account reviews, product trainings and on-site visits to provide insights and analytics for clients.
- Assist clients in optimising the overall solution to make customer successful using SHIELD solutions and ensure long-term success.
- Be the trusted technical & solution advisor to our clients. Seek and work with the SHIELD product and engineering teams to manage clients' feature request prioritization.
- Pro-actively advocate for SHIELD's product adoption by identifying opportunities in which our product can better fit with clients' needs and technology.
Requirements
- Minimum Bachelor’s degree in Computer Science, Computer Engineering or related field
- Minimum 5 years of Technical Account Management, Sales engineering or Support engineering experience in the B2B enterprise Software / SaaS / payments/ Mobile industry
- Hands-on experience in SDK implementation is a plus
- Good knowledge in HTTP, JavaScript, RESTful APIs, JSON, OAuth and SQL
- Strong experience in driving the integration and being a single point of contact with the clients to drive the POC end to end
- Strong customer focus with an ability to manage multiple priorities and perform in a fast-paced work environment
- Excellent written and verbal communication skills to effectively communicate and present technical concepts to both technical and business audience
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SDK implementationHTTPJavaScriptRESTful APIsJSONOAuthSQLTechnical Account ManagementSales engineeringSupport engineering
Soft Skills
client relationship managementtechnical consultancytroubleshootingcustomer focuscommunication skillspresentation skillsmulti-priority managementdedication to client satisfactionliaison skillsadvocacy for product adoption
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in Computer Engineering