SHIELD

Call Center Concierge Specialist

SHIELD

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Contact all new retailers and instructors and assist with onboarding tasks such as welcome calls and email communications
  • Build meaningful B2B relationships with company partners to ensure company growth
  • Identify and rectify issues with instructors/retailers
  • Assist with event planning, scheduling, and execution
  • Identify daily tasks which are completed, overdue and rescheduled
  • Generate data reports on daily and periodic basis for U.S. LawShield management or employees
  • Understand U.S. LawShield products and services
  • Keep detailed and organized records of retailer/instructor activities in Salesforce
  • Continuously look to integrate process improvements and report to leadership ways to improve efficiency and effectiveness
  • Verify and track activities with updates to better understand the individual and unique needs that each retailer/instructor requires
  • Maintain retailer/instructor accounts and collaborate with field sales team or other corporate departments if issues arise
  • Enroll Retailers/Instructors in partner programs
  • Contact partner prospects and establish new relationships via signed agreements
  • Perform other related duties as assigned

Requirements

  • Excellent computer skills and proficiency in MS Word and MS Excel
  • Excellent communication skills
  • Strong ability to work cross-functionally with other departments and teams including Sales and Events
  • Ability to track progress of multiple projects at one time and ensure tasks are completed by multiple departments
  • Strong attention to detail
  • 2 years+ of customer service experience required
  • 1 year+ of contact center experience preferred
  • Experience identifying customer needs and making service or product recommendations
  • Excellent organization and time management skills
  • A high school diploma, associate degree, or some college preferred
Benefits
  • 15 days of PTO per calendar year, with additional time accruing with tenure
  • 12 paid holidays
  • Medical, dental, vision and additional supplemental coverage options
  • Employee Assistance Program (EAP) with travel protection, counseling, and medical bill-saver program
  • 401k
  • U.S. LawShield membership included with employment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data reportingcustomer servicecontact center experienceprocess improvementsevent planningproject trackingrecord keeping
Soft Skills
communication skillsattention to detailorganizational skillstime managementcross-functional collaborationrelationship building
Certifications
high school diplomaassociate degree