Support Engineer – Vendor Engagement

SHI International Corp.

SHI, a global IT solutions provider, seeking Support Engineer to coordinate customer-vendor communications. Managing service cases, meetings, documentation, escalations, and vendor onboarding.

Posted 8/18/2026full-timeSomerset • New Jersey, North Carolina • 🇺🇸 United StatesJuniorMid-Level💰 $22 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and vendor management capabilities, with proficiency in PSA software and a commitment to compliance and process improvement. Excels in communication, organization, and problem-solving within a fast-paced environment.

Highest-signal resume keywords

Customer ServiceVendor ManagementPSA Software ProficiencyITIL Foundation CertificationAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Vendor ManagementProcess ImprovementDocumentationReport PreparationAnalytical Skills

Soft Skills

Interpersonal SkillsCollaborationProactive MindsetAttention to DetailTime Management

Tools & Technologies

AutotaskMicrosoft Office Suite

Certifications & Qualifications

ITIL FoundationCompTIA A+

Industry Keywords

Customer EngagementAdministrative SupportComplianceTechnology ServicesMultitasking Environment

About the role

Key responsibilities & impact

Act as a liaison between customers, vendors, and internal teams
Create cases within vendor requirements to support accurate, resolution-focused customer engagement
Coordinate, schedule, and participate in customer-vendor calls and meetings
Monitor interactions to ensure customer concerns are addressed and resolved satisfactorily
Document communications and follow-up actions in ticketing and other relevant systems
Identify and escalate recurring issues for process improvement
Develop vendor relations and customer service strategies with the direct supervisor
Maintain knowledge of vendor capabilities, specialties, requirements, and limitations
Facilitate onboarding of new vendors and maintain updated vendor information
Provide administrative support, including preparing reports and presentations
Ensure compliance with company policies, procedures, and legal and regulatory requirements

Requirements

What you’ll need

0–2 years of experience in an administrative or customer service role, preferably within an MSP or related technology services environment
Outstanding interpersonal skills with a customer-oriented mindset
Ability to collaborate effectively with departments and stakeholders
Proactive and self-motivated with strong accountability
Ability to maintain confidentiality and exercise discretion
Excellent verbal and written communication skills
Strong organizational and time management skills
Proficiency in PSA software such as Autotask and Microsoft Office Suite
Ability to work effectively in a fast-paced, multitasking environment
Proven analytical and problem-solving abilities
Experience with vendor management or engagement is a plus
Strong attention to detail and commitment to excellence
Preferred certifications: ITIL Foundation (v5 or higher), CompTIA A+

Benefits

Comp & perks

Continuous professional growth and leadership opportunities
Health, wellness, and financial benefits
World-class facilities and the technology you need to thrive
Medical, vision, and dental benefits
401K
Flexible spending