Solutions Engineer – ServiceNow

SHI International Corp.

Solutions Engineer designing tailored ServiceNow solutions for customer organizations. Collaborating with sales and delivery teams to drive revenue growth and customer engagement.

Posted 5/30/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $140,000 - $220,000 per yearWebsite

ATS Keywords

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Hard Skills

ServiceNowITSMCSMHRSDCreator workflowsautomationintegrationslicensing analysissolution designdigital transformation

Soft Skills

presentation skillsdemonstration deliveryexecutive storytellingarticulation of business valuecollaborationcustomer engagementtrusted advisor

Tools & Technologies

ServiceNow platformenterprise SaaS

Certifications & Qualifications

ServiceNow Certified System Administrator (CSA)ServiceNow Certified Implementation Specialist (CIS)

Industry Keywords

Solutions EngineerPre-Salesrevenue growthbusiness use casespartner ecosystems

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

The ServiceNow Solutions Engineer partners with account teams to understand customer business challenges and design tailored ServiceNow solutions aligned with organizational objectives.
This role combines expertise in ServiceNow licensing, solution design, and customer engagement to drive revenue growth, deliver compelling presentations and demonstrations, and position SHI as a trusted advisor.
The Solutions Engineer collaborates closely with sales, delivery, and partner teams to accelerate deal closure and expand ServiceNow opportunities.

Requirements

What you’ll need

Completed Bachelor’s degree or equivalent relevant work experience required.
3–5 years of experience in a Solutions Engineer, Pre-Sales, or similar role.
Strong understanding of ServiceNow platform capabilities (ITSM, CSM, HRSD, Creator workflows, automation, and integrations).
Ability to conduct ServiceNow licensing analysis and provide optimization and cost guidance.
Ability to design outcome-driven ServiceNow solutions aligned to business use cases.
Strong presentation and demonstration delivery skills with a focus on executive storytelling.
Ability to articulate business value and ROI for digital transformation initiatives.
Experience collaborating across sales, consulting/delivery, and partner ecosystems.
Preferred Experience working with ServiceNow or similar enterprise SaaS platforms.
ServiceNow certifications (CSA, CIS, or equivalent).

Benefits

Comp & perks

Health, wellness, and financial benefits to offer peace of mind to you and your family.
Continuous professional growth and leadership opportunities.
World-class facilities and the technology you need to thrive – in our offices or yours.