Partner Services Advisor

SHI International Corp.

Services Advisor at SHI managing presales service requests and documentation for project delivery. Building strategic client relationships while ensuring alignment with customer service requirements.

Posted 5/23/2026full-timeAustin • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $50,000 - $75,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve on the Presales Service Desk, acting as front line support for incoming service requests
Qualify incoming requests based on SHI services success criteria
Oversee creation of partner SOWs and ensure they meet the customer's requirements
Create customer-facing SOWs based on partner SOWs
Manage Terms and Conditions flow down process between customer, SHI, and partner
Maintain project documentation throughout the sales cycle, including SOW revisions
Support the transitions of signed agreements from the presales process to the SHI service delivery team
Maintain and update a pipeline of services opportunities
Focus on delivering a world-class customer experience according to SHI standards
Build and maintain strategic relationships with clients and stakeholders

Requirements

What you’ll need

Completed Bachelor’s Degree or relevant work experience required
2-4 years of experience in a sales or sales support role
Expertise in various project management frameworks such as Lean and Agile to effectively plan, execute, and close projects
The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently
Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data
The ability to develop detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements
Proven experience working with public sector customers and managing contract vehicles
In-depth knowledge of IT industry trends and dynamics
Demonstrates a working knowledge of current and evolving technologies including Cloud, Security, Networking, Datacenter, and End User Compute

Benefits

Comp & perks

Health, wellness, and financial benefits to offer peace of mind to you and your family
Continuous professional growth and leadership opportunities
World-class facilities and the technology you need to thrive – in our offices or yours

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementLeanAgileStatements of Work (SOW)Customer Relationship Management (CRM)CloudSecurityNetworkingDatacenterEnd User Compute

Soft Skills

customer experiencerelationship buildingstakeholder managementcommunicationorganization