SHI International Corp.

Presales Services Advisor

SHI International Corp.

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $55,000 - $75,000 per year

About the role

  • Provide front-line support for service requests, qualifying them to ensure alignment with SHI capabilities and customer needs.
  • Coordinate the creation of Statements of Work, facilitating terms and conditions agreements.
  • Support the transition of signed agreements to the service delivery team.
  • Manage service opportunity pipelines and maintain comprehensive project documentation.
  • Collaborate with internal teams and partners to ensure successful service engagements and customer experience.

Requirements

  • Completed Bachelor’s Degree or relevant work experience required
  • 2-4 years of experience in sales, sales support, help desk, or a similar role.
  • Understanding of Information Technology products and solutions to effectively evaluate, implement, and support technological initiatives within an organization - Intermediate.
  • The ability to effectively communicate and sell complex technical products or services by understanding customer needs, articulating the value proposition, and providing technical expertise to support the sales process - Intermediate.
  • Familiarity with the operational mechanisms, hierarchical setup, and the overall framework of SHI - Intermediate.
  • Proven experience working with public sector customers and managing contract vehicles preferred - Intermediate.
  • Ability to thoroughly understand and analyze contracts and statements of work preferred - Intermediate.
  • Ability to travel up to 10% for SHI Partner and Customer events.
  • Advanced certification such as CompTIA A+, Cisco CCNA, AZ-900, MS-900, and Proposal Writing preferred.
Benefits
  • Health, wellness, and financial benefits to offer peace of mind to you and your family.
  • Professional growth and leadership opportunities.
  • World-class facilities and technology you need to thrive.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Information Technology productssales supporthelp deskcontract analysisStatement of Work creationproject documentationservice opportunity management
Soft Skills
communicationcustomer needs assessmenttechnical expertisecollaborationcustomer experience management
Certifications
CompTIA A+Cisco CCNAAZ-900MS-900Proposal Writing