Account Manager

• Drive retention and growth by identifying customers’ pain points and developing end-to-end solutions.
• Maintain regular communication with customers to align forecasts with sales and supply chain management.
• Host Quarterly Business Review and status meetings on a regular cadence.
• Engage Account Executives and other resources to demonstrate capabilities and address customer needs.
• Regularly review and improve processes to accelerate technology deployment and utilisation.
• Participate in business unit-specific major initiative campaigns.
• Prepare and deliver management reports according to customer requirements.
• Create, track, and update activities in the CRM system.
• Act as a central point of contact between customers, outside sales, and internal departments.
• Provide excellent customer service and support, including creating pricing quotes and managing renewals.

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