Client-Facing Digital Project Manager

Sherpa | Recruiting, Staffing & Consulting

Client-Facing Digital Project Manager at Sherpa overseeing multiple event technology projects for global events. Serving as the key liaison between clients and internal teams in a fast-paced environment.

Posted 7/5/2026full-timeMontreal • 🇨🇦 CanadaMid-LevelSenior💰 CA$80,000 - CA$125,000 per yearWebsite

About the role

Key responsibilities & impact

Manage multiple client projects from onboarding to delivery and follow-ups.
Lead client meetings and onboarding sessions.
Be the main point of contact, guiding clients and ensuring expectations are met.
Translate client requests into structured tasks for internal teams with clear priorities and deadlines.
Oversee content population and customization to ensure accuracy and compliance.
Test and validate platforms before deployment.
Monitor project performance, troubleshoot issues, and respond to client concerns.
Work closely with sales and business development to drive renewals, upselling, and referrals.
Analyze key KPIs, evaluate project costs, and recommend process improvements.
Ensure projects are delivered on time and within scope.

Requirements

What you’ll need

5+ years in digital project coordination, account management in an agency, or B2B client-facing roles, or in large-scale event/conference management.
Degree or diploma in business, communications, marketing, project management, event management, or a related field.
Strong organizational, prioritization, and problem-solving skills.
Experience with project management tools.
Ability to hold the big picture while managing granular details.
Comfortable in a hybrid setup.
Native-level English; working proficiency in French.

Benefits

Comp & perks

Health insurance
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Project CoordinationContent CustomizationPlatform TestingKPI EvaluationProcess Improvement

Soft Skills

Organizational SkillsPrioritization SkillsProblem-Solving Skills

Certifications

Degree in BusinessDegree in CommunicationsDegree in MarketingDegree in Project ManagementDegree in Event Management