Exhibitor Services Specialist

Shepard

Entry-level role providing support to exhibitors throughout event lifecycle. Focus on pre-show preparation and remote support during live events in a hybrid work format.

Posted 6/26/2026full-timeAtlanta • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Respond to exhibitor inquiries via phone, email, and chat with professionalism and accuracy.
Enter and update exhibitor orders, payments, and account information in company systems.
Learn and follow standard operating procedures (SOPs), service guidelines, and compliance requirements.
Interpret exhibitor manuals, order forms, and event documentation to assist customers.
Provide remote support to on‑site teams during active events as assigned.
Assist with basic freight, payment, and order verification questions.
Support post‑event closure activities, including documentation and follow‑up, in coordination with Business Operations.
Participate in required training and development activities.
Perform other related duties as assigned.

Requirements

What you’ll need

1–3 years of customer service experience, preferably in trade shows, events, or logistics
Strong verbal and written communication skills; capable of translating complex information clearly
Proficient in Microsoft Office; advanced Excel and Salesforce experience preferred
Exceptional organizational and time management abilities, especially in high-pressure environments
Demonstrated ability to resolve problems independently and with empathy
Perform the department’s internal and on-site event support functions as outlined which may involve traveling to event sites nationwide as scheduled.
Comfortable with travel requirements (30% and above) and extended work hours during events
Position requires overtime, including evenings, weekends and holidays
High School Diploma required; college coursework or degree preferred
Demonstrate Core Values of Caring, Commitment, Integrity, Spirit, Responsiveness, Inclusivity, and Teamwork
Act as a responsible ESOP owner by making decisions that benefit the client and company daily
Provide exceptional internal and external customer service in accordance with Shepard’s Blue Diamond Customer Service Program

Benefits

Comp & perks

Medical
Dental
Vision
Life and Disability Insurance
401 (k)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceorder managementpayment processingevent documentationproblem resolutionSOP adherencelogistics supportfreight verificationpost-event closure activitiesdata entry

Soft Skills

verbal communicationwritten communicationorganizational skillstime managementempathyindependent problem solvingprofessionalismresponsivenessteamworkcommitment

Certifications

High School Diplomacollege courseworkcustomer service certificationevent management certificationlogistics certificationSOP trainingsales trainingcommunication skills trainingtime management trainingproblem-solving training