Shelter House, Inc

Senior Case Manager – Rapid Rehousing, Prevention

Shelter House, Inc

full-time

Posted on:

Location Type: Hybrid

Location: Chantilly • Virginia • United States

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Salary

💰 $58,000 - $63,000 per year

Job Level

Senior

About the role

  • Provide supervision to Case Manager(s) providing Rapid Rehousing and Prevention Services.
  • Provide coaching and support to case management team through regularly scheduled one on one meetings and evaluations
  • Support Case Managers in delivering complex case management for cases that demand higher level solutions
  • Collaborate with the Director to ensure consistent service delivery that is in line with grant and contract requirements, company policy and procedure, and best practices
  • Disseminate information to related to tenant rights and responsibilities, housing discrimination, communicating with landlords, basic unit maintenance, lease compliance, and housing search and location techniques
  • Oversee HMIS data entry compliance
  • Coordinate and manage all referrals to ensure timely and accurate service delivery.
  • Review and respond to referrals from households experiencing or at risk of homelessness.
  • Develop, maintain, and share a comprehensive resource library and related communication materials.
  • Promote program awareness and build trust with community partners to enhance engagement.
  • Assist clients in completing required documentation and paperwork throughout the program process to ensure timely access to services and housing.
  • Provide housing navigation support, including identifying available housing options, facilitating landlord engagement, and assisting with the lease-up process.
  • Meet regularly with assigned households to provide individualized case management services and referrals that promote housing stability.
  • Ensure timely communication and information-sharing with all relevant partners and stakeholders.
  • Support clients in creating and maintaining household budgets and developing strong money management skills.
  • Participate in collaborative meetings with representatives from faith-based, community-based, and partner organizations to deliver coordinated, wraparound services.
  • Help clients overcome common barriers to securing housing, such as large rent arrears, low credit history, and misunderstandings of landlord–tenant rights.
  • Assist clients in achieving long-term housing stability by ensuring compliance with lease agreements and developing Individualized Housing Sustainability Plans.
  • Mediate conflicts involving households, roommates, or landlord-tenant issues that may threaten housing stability.
  • Serve as the primary point of contact for landlords and foster positive, ongoing relationships.
  • Develop and maintain a comprehensive Resource Directory of local and state service providers.
  • Maintain accurate, thorough, and timely case documentation in HMIS and client files, in accordance with agency standards and best practices.
  • Collaborate as a contributing member of a multidisciplinary team with Shelter House staff and community partners.
  • Demonstrate and uphold the Shelter House core values of iCARE: Inclusivity, Collaboration, Accountability, Respect, and Empowerment.
  • Perform other duties as assigned to support program and agency objectives.

Requirements

  • A bachelor's degree in human services / related field or commensurate experience
  • 3+ years of human services or direct services experience
  • Ability to prioritize competing priorities and make sound judgements
  • Ability to advocate, assist in problem-solving, and achieve results for families
  • Strong written and oral communication skills
  • Strong organizational and time management skills
  • Valid Driver’s License and reliable transportation
  • Flexibility to work outside of normal business hours when needed
  • Physical Requirements:
  • Annual TB Test is required
  • Ability to sit or stand for long periods
  • Ability to lift items weighing 10-20 pounds
Benefits
  • Medical, Dental & Vision Insurance
  • 401K contributions with a 4% employer match
  • 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off
  • Two Semi-Annual Team Building Events

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
case managementdata entry compliancehousing navigationbudget managementdocumentationlease complianceresource library developmentindividualized housing sustainability plansconflict mediationreferral coordination
Soft skills
advocacyproblem-solvingcommunicationorganizational skillstime managementflexibilitycollaborationtrust buildingcoachingsupervision
Certifications
bachelor's degree in human servicesannual TB testvalid driver's license