Pro Account Manager

Shaw Industries

Pro Account Manager driving strategic growth in Shaw’s partnership with Home Center Pro divisions. Supporting sales reps and managing quoting workflows for small-to-mid-size contractors and builders.

Posted 5/31/2026full-timeDalton • North Carolina, Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the primary liaison between Shaw and the Home Center Pro sales teams.
Build and maintain relationships with key stakeholders such as Pro Sales Managers, Pro Merchants, Pro Product Sales Specialists, etc.
Support field reps with quoting, product selection, and training resources.
Oversee Quote Center / Expanded Aisle (Pro Catalog) management and updates
Coordinate with National Account Management efforts to ensure Pro strategy aligns with online and core (in-store) strategy.
Develop and deliver targeted training programs for Home Center Pro teams, focusing on product knowledge, quoting practices, and scenario-based selling.
Lead efforts to simplify and automate bundling of trims, adhesives, and related products for easier quoting and order consolidation.
Collaborate cross-functionally both internally and externally to document and refine workflows for handling Home Center Pro commercial requests, including pricing strategy and SIS involvement.
Analyze market trends, customer feedback, and performance metrics to inform strategy.

Requirements

What you’ll need

3+ years of experience in strategic account management, sales operations, or retail partnerships.
Ability to quickly learn and understand the Home Center’s Pro ecosystem, including internal product catalogs and workflows, responsibilities of Home Center Pro sales / spec and technical teams
Strong project management and cross-functional collaboration skills.
Excellent communication and presentation abilities.
Experience with Salesforce, quoting platforms, and training development preferred.
Ability to travel with Home Center OSR’s for sales calls and presentations

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

strategic account managementsales operationsretail partnershipsproject managementquoting practicestraining developmentmarket analysisperformance metrics

Soft Skills

relationship buildingcross-functional collaborationcommunicationpresentation abilities