Home Center Pro Account Manager

Shaw Industries

Pro Account Manager responsible for driving strategic growth in Home Center Pro partnerships. Building relationships and training sales teams for successful product implementation with Shaw Industries.

Posted 5/13/2026full-timeDalton • Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the primary liaison between Shaw and the Home Center Pro sales teams.
Build and maintain relationships with key stakeholders such as Pro Sales Managers, Pro Merchants, Pro Product Sales Specialists, etc.
Support field reps with quoting, product selection, and training resources.
Oversee Quote Center / Expanded Aisle (Pro Catalog) management and updates.
Coordinate with National Account Management efforts to ensure Pro strategy aligns with online and core (in-store) strategy.
Develop and deliver targeted training programs for Home Center Pro teams, focusing on product knowledge, quoting practices, and scenario-based selling.
Identify and cultivate internal flooring advocates to serve as localized subject matter experts.
Lead efforts to simplify and automate bundling of trims, adhesives, and related products for easier quoting and order consolidation.
Evaluate feasibility of offering takeoff services and coordinate resource allocation for implementation.
Collaborate cross-functionally to document and refine workflows for handling Home Center Pro commercial requests, including pricing strategy and SIS involvement.
Analyze market trends, customer feedback, and performance metrics to inform strategy.
Track opportunity conversion, lost bids, and lead generation through Salesforce and other tools.

Requirements

What you’ll need

3+ years of experience in strategic account management, sales operations, or retail partnerships.
Ability to quickly learn and understand the Home Center’s Pro ecosystem, including internal product catalogs and workflows, responsibilities of Home Center Pro sales / spec and technical teams
Strong project management and cross-functional collaboration skills.
Excellent communication and presentation abilities.
Experience with Salesforce, quoting platforms, and training development preferred.
Ability to travel with Home Center OSR’s for sales calls and presentations.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

strategic account managementsales operationsproject managementquoting practicestraining developmentmarket analysisperformance metrics analysisresource allocationworkflow documentationorder consolidation

Soft Skills

relationship buildingcross-functional collaborationcommunicationpresentationtrainingstakeholder managementproblem-solvingadaptabilityleadershipcustomer feedback analysis