Customer Care Representative I – Telecommuter

Sharp HealthCare

Customer Care Representative engaging with members to provide information on Sharp HealthPlan products and resolve issues. Ensuring excellent communication and problem-solving in customer service interactions.

Posted 6/12/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $25,550 - $35,680 per hourWebsite

About the role

Key responsibilities & impact

Responsible for direct and timely communication between the Plan and Plan members, potential members, providers, employer groups, brokers, internal departments, and external agencies.
Maintains high level of knowledge regarding Plan products, premiums, benefits and procedures.
Uses knowledge and judgment to select appropriate resources for assisting callers.
Provides information on all aspects of Plan products, premiums, benefits, policies and procedures.
Responsible for accurate problem-solving.
Researches and resolves concerns.

Requirements

What you’ll need

H.S. Diploma or Equivalent
Less Than 1 Year Minimum of six (6) months experience as a Customer Call Center Representative
Associate's Degree Business administration or health care administration ( including courses of study in accounting, finance, marketing, and health care administration) Preferred
2 Years Customer service or medical office experience
1 Year Experience working full time as SHP Customer Care Temporary CCR I. Other Qualification Requirements Medical office certification, to include medical terminology, preferred.

Benefits

Comp & perks

Health insurance
Paid time off

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceproblem-solvingmedical terminology

Soft Skills

communicationjudgmentresearchresolution

Certifications

medical office certification