Based remotely and reporting to the Sr. Vice President, Global Logistics, the Sr. Project Manager, Global Operations leads complex, high-impact, cross-functional initiatives across operations, supply chain, and eCommerce channels. The role drives strategic execution, continuous improvement, and operational excellence across global teams.
Lead the planning, execution, and delivery of large-scale, cross-functional projects — from strategic concept through implementation — ensuring alignment with organizational priorities, timelines, and budgets.
Partner with logistics, order management, planning, commercial, product development, and technology teams to streamline Retail and Direct-to-Consumer (DTC) supply chain operations, improving speed, efficiency, and cost-effectiveness.
Drive initiatives that enhance the consumer experience across eCommerce platforms and fulfillment networks, optimizing inventory availability, delivery accuracy, and service times.
Build strong partnerships across Global Operations, Commercial, IT, Product Development, and Finance to ensure project alignment with business goals and growth objectives.
Identify, assess, and mitigate operational and project risks; develop proactive contingency plans and guide cross-functional teams through organizational change.
Leverage analytics and KPIs to measure performance, forecast project outcomes, and identify continuous improvement opportunities.
Deliver clear and concise program updates to executive sponsors and senior leadership, articulating key milestones, issues, and ROI impact.
Promote best-in-class project management practices and frameworks to drive operational excellence across global functions.

Requirements

8+ years of progressive experience in project management, operations, and supply chain leadership roles, ideally within a CPG, retail, or eCommerce organization
5+ years of experience in global supply chain functions, with proven success in driving cost efficiency, operational scalability, and process transformation
3+ years of direct experience in direct-to-consumer (DTC) logistics, digital fulfillment, or eCommerce operations, including platform integration and omnichannel distribution
Demonstrated ability to lead cross-functional, global teams to deliver measurable outcomes on time and within budget
Proven track record in implementing digital transformation initiatives, process automation, or fulfillment optimization programs
Strong financial acumen and ability to quantify ROI from operational initiatives
Expertise in data-driven project management, leveraging analytics tools to forecast, monitor KPIs, and inform executive reporting
Adept at navigating complex organizational structures and building alignment among diverse stakeholders
Excellent presentation and communication skills with the ability to influence at all levels
Proficient in Microsoft Project, Excel, PowerPoint, and Visio; experience with ERP/WMS/eCommerce platforms (e.g., SAP, NetSuite, Shopify, Salesforce Commerce Cloud) a plus
Bachelor's degree required.

Benefits

medical insurance
dental insurance
vision insurance
flexible spending accounts
health savings accounts (HSA) with company contribution
401(k) retirement plan with matching
employee stock purchase program
life insurance
AD&D
short-term disability insurance
long-term disability insurance
generous paid time off
company holidays
parental leave
identity theft protection
pet insurance
pre-paid legal insurance
back-up child and eldercare days
product discounts
referral bonus program
and more.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementoperations managementsupply chain managementcost efficiencyprocess transformationdigital transformationprocess automationfulfillment optimizationdata-driven project managementanalytics

Soft Skills

leadershipcross-functional collaborationfinancial acumencommunicationinfluenceorganizational change managementproblem-solvingstrategic executioncontinuous improvementpresentation skills