SharkNinja

DTC Fulfillment Analyst

SharkNinja

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $66,300 - $81,100 per year

About the role

  • Monitor daily DTC shipment activity and tracking status to ensure on-time delivery performance.
  • Identify at-risk, delayed, or stalled shipments and take proactive action to resolve issues.
  • Track and report Order-to-Porch lead time performance against service level targets.
  • Present ideas for Order-to-Porch lead time improvements for alignment and implementation.
  • Act as a primary point of contact for parcel carriers regarding delivery delays, exceptions, and service failures.
  • Drive carrier accountability through root-cause analysis, follow-ups, and corrective action requests.
  • Escalate recurring issues and support carrier performance reviews with data and insights.
  • Investigate delivery exceptions including pickup and in-transit delays, misroutes, failed delivery attempts, and lost or damaged shipments.
  • Coordinate resolutions with carriers, fulfillment centers, and customer service teams.
  • Ensure timely and accurate updates are communicated to internal stakeholders.
  • Partner with Customer Experience teams to minimize consumer impact from delivery delays.
  • Support post-purchase experience by ensuring shipment issues are resolved quickly and accurately.
  • Identify trends that negatively impact consumer satisfaction and recommend process improvements.
  • Maintain dashboards and reports related to shipment status, delivery performance, and carrier KPIs.
  • Analyze trends to identify opportunities to improve speed, reliability, and cost.
  • Support continuous improvement initiatives focused on reducing delivery delays and exceptions.

Requirements

  • Bachelor’s degree in Supply Chain, Logistics, Business, or related field (or equivalent experience)
  • 1–3 years of experience in logistics, transportation, fulfillment, or e-commerce operations
  • Experience working with parcel carriers and shipment tracking systems
  • Strong analytical skills and comfort working with large data sets
  • High attention to detail and strong follow-through.
Benefits
  • medical insurance
  • dental insurance
  • vision insurance
  • flexible spending accounts
  • health savings accounts (HSA) with company contribution
  • 401(k) retirement plan with matching
  • employee stock purchase program
  • life insurance
  • AD&D
  • short-term disability insurance
  • long-term disability insurance
  • generous paid time off
  • company holidays
  • parental leave
  • identity theft protection
  • pet insurance
  • pre-paid legal insurance
  • back-up child and eldercare days
  • product discounts
  • referral bonus program
  • and more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
shipment trackingdata analysisroot-cause analysisperformance reportingprocess improvementlogistics managementsupply chain managementdelivery performance metricsKPI analysisorder fulfillment
Soft Skills
analytical skillsattention to detailproblem-solvingcommunicationcollaborationproactive approachcustomer focusorganizational skillsfollow-throughtrend identification