Manager, Account Management

ShareGate

Account Management Manager transforming ShareGate's Microsoft 365 renewal motion into segmented expansion and cross-sell growth. Leading 4–8 Account Managers across GRR, NRR, coaching, forecasting, and customer retention.

Posted 8/7/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-Level💰 CA$110,000 - CA$130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing Account Managers to achieve GRR, NRR, and expansion targets while effectively transforming a high-velocity renewal team into a segmented, expansion-led model. Proficient in utilizing AI for data-driven decision-making and maintaining pipeline hygiene in HubSpot.

Highest-signal resume keywords

Account Management LeadershipGRR and NRR AccountabilityAI FluencyHubSpot ExperienceCoaching and Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Renewal StrategyCross-Sell Revenue GrowthPipeline ManagementData AnalysisForecasting

Soft Skills

Strong CommunicationCoaching InstinctsJudgmentBuilder's InstinctRadical Candor

Tools & Technologies

HubSpotMicrosoft 365CRM Systems

Industry Keywords

Customer SuccessAccount ManagementTransactional RenewalsStrategic AccountsRevenue Operations

About the role

Key responsibilities & impact

Own the transition from a fast, transactional renewal motion to a segmented renewal motion with cross-sell revenue
Lead 4–8 Account Managers accountable for GRR, NRR, and expansion
Hit team-level GRR, NRR, and expansion targets through a proactive, structured renewal motion
Transform the high-velocity renewal team into a segmented, expansion-led team while maintaining throughput
Grow cross-sell revenue by leading the ShareGate Protect motion into the existing Migrate customer base
Develop Account Managers through weekly 1:1s, pipeline reviews, and live deal coaching
Surface churn signals early, coach save plays, and escalate revenue at risk
Deliver trusted forecasts, maintain HubSpot pipeline hygiene, and use AI to turn CRM data into decisions
Partner with RevOps, Channel, Finance, and Legal on segmentation, reporting, and capacity planning
Report to the Director, Account Management and collaborate with Channel, RevOps, Finance, Legal, HR, Sales Enablement, and Product Marketing

Requirements

What you’ll need

2+ years leading an Account Management or Customer Success function accountable for renewal and expansion targets, with a track record of hitting them
Experience with both high-velocity transactional renewals and white-glove strategic accounts
Judgment to match the account motion to customer needs
Builder's instinct and ability to test bets and change course
Strong leadership through change, including over-communication and honest communication amid uncertainty
Strong coaching instincts and radical candor
Working AI fluency, including building workflows and analyzing CRM data
HubSpot experience is a plus
Familiarity with the Microsoft 365 ecosystem is a bonus
Experience shifting a velocity-driven team to an expansion-led model is a bonus

Benefits

Comp & perks

Pay mix: 65% base salary, 35% variable
LTIP program, share in Workleap's long-term growth
RRSP
Family health insurance
Telemedicine
Annual wellness budget
Flexible vacation policy
Remote work, with access to our Montreal office
In-person gathering twice a year
Claude access, for everyone