ROI Support Specialist

Sharecare

Support Specialist assisting Release of Information Specialists with patient medical records requests fulfillment. Ensuring HIPAA compliance and effective communication with various departments.

Posted 4/24/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Provide support to Release of Information Specialists, Quality Control, Customer Service, Billing & Collections to resolve issues related to fulfilling or fulfilled Release of Information requests for patient medical records.
Assist Release of Information Specialists to resolve issues related to fulfillment of medical records requests
Ensure compliance requirements are met to release medical records based on HIPAA rules and regulations, including adherence to other state and federal laws for Release of Information
Perform Data Entry & Quality Control measures for fulfillment of medical records requests
Effectively communicate with Customer Service and other departments to answer questions and resolve issues with requests and fulfillment of medical records requests
Research and resolve workflow and record issues quickly to minimize delays in turnaround
Identify and escalate critical and important issues to management

Requirements

What you’ll need

Minimum of 6 months experience with Sharecare HDS in QC, Credit & Collections or Customer Service required, 1 year or more preferred
Ability to use internal electronic based record workflow systems such as BactesInMotion, Record Management, Intranet, Exceptions Management, Word, Excel, Outlook, etc.
Attention to detail
Ability to work in a fast-paced, production-oriented environment
High level of reliability, productivity and professionalism
Good communication skills, both written and oral
The ability to work independently and being productive with little supervision
Ability to lift and carry 25 lbs. of materials
Manual dexterity and strength sufficient enough to enter information via computer keyboard for long periods of time, to write notes and information needed, and to pick up and hold paperwork, supplies and other items
Eyesight sufficient to effectively read documents and to accurately view information on a computer monitor
Speaking and hearing ability sufficient to effectively communicate
Eye/hand coordination, hearing and visual acuity necessary for day to day tasks

Benefits

Comp & perks

Equal Opportunity Employers
E-Verify users

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entryquality controlmedical records managementworkflow resolutionHIPAA compliance

Soft Skills

attention to detailcommunication skillsindependencereliabilityproductivityprofessionalism