Senior Client Operations Specialist
Sharecare
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Ensure adherence to contractual obligations and deliver services that consistently exceed client expectations
- Maintain accountability for operational performance across assigned accounts, ensuring timely and accurate execution of deliverables
- Research and resolve client and member inquiries, providing root cause analysis and implementing corrective actions
- Identify trends and proactively recommend process improvements to enhance client satisfaction
- Escalate issues promptly and monitor resolution progress to ensure timely outcomes
- Prepare and deliver client-specific reports, meeting materials, and operational documentation
- Develop and deliver client-related training for front-line colleagues to ensure consistent service quality
- Serve as the primary operational liaison for account management teams, addressing day-to-day service needs and fostering strong partnerships
- Communicate effectively through written and verbal channels, providing updates on operational performance, trends, and strategic opportunities
- Represent operations in client-facing and/or external meetings as a Subject Matter Expert (SME), as needed
- Promote organizational capabilities and identify potential upsell opportunities for account managers
- Drive successful implementations and ongoing service delivery by managing timelines, mitigating risks, and maintaining scope control
- Collaborate cross-functionally to align resources and ensure client requirements are met
- Perform administrative tasks including meeting coordination, note-taking, and distribution of minutes.
- Maintain accurate documentation of all client interactions using designated systems.
- Execute additional responsibilities as assigned to support organizational goals.
Requirements
- Bachelor’s degree or equivalent combination of education and additional client service experience
- Minimum 5+ years in an account management support role or operational client services function
- Strong written, verbal and interpersonal communication skills
- Knowledge of the healthcare, managed care and/or fitness industry
- Proficiency using MS Office - Word, Excel, Visio, PowerPoint and Outlook
- Experience working in cross-functional teams and collaborative environments.
Benefits
- Equal Opportunity Employers
- E-Verify users
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
root cause analysisprocess improvementsclient-specific reportingtraining developmentservice delivery managementadministrative tasksdocumentation management
Soft skills
accountabilityclient satisfactioneffective communicationcollaborationproblem-solvinginterpersonal skillsorganizational skills