Sharecare

Customer Service Representative

Sharecare

full-time

Posted on:

Location Type: Office

Location: Milwaukee • Wisconsin • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Answer inbound calls from members and providers
  • Input data and provide a high level of customer service
  • Handle inbound customer service inquiries and problems via telephone and email
  • Effectively record communications accurately and consistently
  • Use a computerized system for tracking calls, information gathering, and/or troubleshooting
  • Assess needs, explain programs and suggest/promote alternative products or services
  • Maintain and restore customer satisfaction and partner with other teams as needed
  • Perform problem analysis, problem determination and recommended resolutions to the callers
  • Proactively educate caller on program benefits
  • Meet or exceed established call center metrics, attendance standards and quality levels
  • Use computer tools to accurately process and document information
  • Develop rapport with callers and appropriately adjust communication style
  • Provide accurate information about Sharecare programs and services
  • Escalate issues internally and follow up on escalated issues

Requirements

  • High School Diploma
  • Prior experience in a customer service related field preferred
  • Great communication skills
  • Must be able to multi-task
  • Must have medical records experience and knowledge of key elements of a valid ROI request
  • Understanding of HIPAA regulations preferred
  • General working knowledge of Microsoft Word & Outlook
  • Computer keyboard proficiency and internet navigation skills required
  • Have the ability to work effectively with others in a team environment
  • Ability to thrive in a fast-growing always changing environment
  • Local to Milwaukee, WI!
Benefits
  • Equal Opportunity Employer
  • E-Verify user

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicedata inputproblem analysisproblem determinationmedical records experienceknowledge of ROI requestHIPAA regulationscomputer keyboard proficiencyinternet navigation skills
Soft skills
communication skillsmulti-taskingteamworkadaptabilityrapport building
Certifications
High School Diploma