On-Site Customer Service Representative
Sharecare
full-time
Posted on:
Location Type: Office
Location: Somerville • Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $20 per hour
Job Level
Junior
About the role
- Assists incoming callers with the process of submitting a request for medical records
- Provide status updates regarding requests
- Route calls internally to different hospital departments as needed
- Responsible for Opening and Scanning Incoming Mail
- Other duties as assigned
Requirements
- 1 year prior experience in a medical records department or like setting preferred
- Minimum of 6 months prior inbound call center experience required
- Strong technical/computer skills
- General working knowledge of Microsoft Word & Excel
- Great communication skills
- Must be able to multi-task
- Must be able to type 50 wpm
- Must be able to use fax, copier, scanning machine
- Must be willing to learn new equipment and processes quickly
- Must be self-motivated, a team player and have proven customer satisfaction skills
- Understanding of HIPAA Privacy laws and compliance standards
- COVID-19 vaccine
- Flu vaccine
- Local to Somerville, MA!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
medical records managementinbound call center experienceMicrosoft WordMicrosoft Exceltyping 50 wpmfax machine operationcopier operationscanning machine operation
Soft skills
communication skillsmulti-taskingself-motivatedteam playercustomer satisfaction
Certifications
COVID-19 vaccineFlu vaccine