Field Service Engineer

Shape Technologies Group

Field Service Engineer providing expert technical support for water-cutting systems at Flow International Corporation. Responsible for diagnosis, repair, and customer interaction in the field and remotely.

Posted 5/20/2026full-timeRemote • Wisconsin • 🇺🇸 United StatesJuniorMid-Level💰 $33 - $36 per hourWebsite

About the role

Key responsibilities & impact

Provide expert-level technical support for Flow International Corporation’s water-cutting and surface preparation systems
Deliver on-site and remote technical support for the operation, diagnosis, and repair of Flow systems
Assist customers in troubleshooting, part identification, and resolution of technical issues via phone, email, or site visits
Accurately complete all required administrative documentation and service reports in a timely manner
Adhere to Flow’s Return Material Authorization (RMA) policy and document all customer-reported system issues
Support documentation efforts, including maintaining current product manuals, specifications, and technical references
Serve as a professional liaison between Flow and its customers/distributors, ensuring a positive and productive relationship
Travel to customer sites, sometimes on short notice and outside of normal business hours, to provide high-quality service and technical guidance.

Requirements

What you’ll need

Associate’s degree in Electronics, Mechanical Engineering, Robotics, or a related technical field; or equivalent combination of education and experience
Minimum of 2 years of field service experience working with robotics, motion control systems, CNC machinery, or similar capital equipment
Experience with microprocessor control systems is strongly preferred
CNC programming experience is a plus
Proficiency in using business software including MS Office, Outlook, Teams, Concur, and Kronos
Experience providing technical support over the phone is preferred.

Benefits

Comp & perks

Comprehensive benefits package, including medical, dental, vision, and life insurance
401(k) plan with company matching contributions
Paid time off (PTO)
Disability insurance
Tuition reimbursement for approved educational programs
Ongoing career development and training opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporttroubleshootingpart identificationdiagnosisrepairCNC programmingmicroprocessor control systemsfield service experiencemotion control systemsrobotics

Soft Skills

communicationcustomer serviceproblem-solvingrelationship managementadministrative skillsattention to detailtime managementprofessionalismadaptabilityteam collaboration