Field Service Engineer

Shape Technologies Group

Field Service Engineer providing expert-level technical support for Flow's water-cutting systems. Troubleshooting and repairing systems while building relationships with customers during site visits.

Posted 5/12/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $33 - $36 per hourWebsite

About the role

Key responsibilities & impact

Provides expert-level technical support for Flow’s water-cutting and surface preparation systems
Delivers on-site and remote technical support for the operation, diagnosis, and repair of Flow systems
Assists customers in troubleshooting, part identification, and resolution of technical issues via phone, email, or site visits
Accurately completes all required administrative documentation and service reports in a timely manner
Adheres to Flow’s Return Material Authorization (RMA) policy and documents all customer-reported system issues
Travel to customer sites for extended durations as needed
Participates in on-call rotations as assigned

Requirements

What you’ll need

Associate’s degree in Electronics, Mechanical Engineering, Robotics, or a related technical field; or equivalent combination of education and experience
Minimum of 2 years of field service experience working with robotics, motion control systems, CNC machinery, or similar capital equipment
Strong diagnostic and troubleshooting skills
Proficient in mechanical, hydraulic, pneumatic, plumbing, electrical, and electronic systems
Experience with microprocessor control systems is strongly preferred
CNC programming experience is a plus
Proficient in using Microsoft Office (Word, Excel), Outlook, Teams, and service-related tools
Strong verbal and written communication skills
Excellent interpersonal skills
Ability to learn Flow's products, systems, and procedures quickly

Benefits

Comp & perks

Competitive compensation
Comprehensive benefits package, including medical, dental, vision, life and disability insurance
401(k)
Paid time off
Education reimbursement
Global opportunities for career development

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

diagnostic skillstroubleshooting skillsmechanical systemshydraulic systemspneumatic systemsplumbing systemselectrical systemselectronic systemsmicroprocessor control systemsCNC programming

Soft Skills

verbal communicationwritten communicationinterpersonal skillsability to learn quickly

Certifications

Associate’s degree in ElectronicsAssociate’s degree in Mechanical EngineeringAssociate’s degree in Robotics