Field Service Engineer

Shape Technologies Group

Field Service Engineer providing technical support and installations for Flow products at customer locations. Requires travel and technical expertise in Electronics and Robotics.

Posted 4/17/2026full-timeRemote • 🇮🇳 IndiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Plan and supervise customers in the execution of field installations of company products.
Provide technical support and training to customers on the installation, operation, troubleshooting, part identification, and repair of Flow equipment at both the customer’s location and via E-mail, telephone correspondence, fax, etc.
Produce accurate & detailed technical reports.
Assist in maintaining relevant technical documentation.
Work overtime as necessary, sometimes including weekends as per company policy.
Provide assistance to customer service by determining parts required by a customer.
Establish and maintain a positive relationship with our distributors and customers while serving as a liaison between the customer and Flow.
Visit customer locations regularly to audit performance of products and evaluate customer maintenance practices.
Consult with engineering and other departments about design problems/trend failures; may recommend changes and improvements in products.
Suggest and make part list of consumable & spares to customer to upkeep company products & generate Aftermarket business.

Requirements

What you’ll need

Diploma or degree in Electrical, Electronics, Robotics, Mech. Eng. or Mechatronics.
Minimum of 3~5 years of recent service-related experience with Robotics, Motion Control Systems, CNC machine tools or other relevant capital equipment.
Experienced in CNC programming.
Comprehensive knowledge of company products.
Strong mechanical, hydraulic, plumbing, pneumatic, electrical, and electronic skills required.
General diagnostic and troubleshooting capabilities.
Independent judgment to analyze and solve technical problems.
Familiar with Windows, Word, Excel, and CAM software.
Excellent interpersonal relationship skills and ability to professionally manage and resolve stressful situations.
Excellent English written and verbal communication skills.
Positive attitude, initiative and dependability.
Demonstrated ability for innovative/creative thinking.
Good organizational skills.
Ability to work independently with minimal supervision.
Ability to quickly learn the company products and parts.
Ability to travel to customer locations (may include international travel).

Benefits

Comp & perks

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Hard Skills & Tools

CNC programmingRoboticsMotion Control SystemsCNC machine toolsmechanical skillshydraulic skillsplumbing skillspneumatic skillselectrical skillselectronic skills

Soft Skills

interpersonal relationship skillscommunication skillsproblem-solving skillsorganizational skillsindependent judgmentinnovative thinkingdependabilitypositive attitudeability to manage stressful situationsability to work independently

Certifications

Diploma in Electrical EngineeringDiploma in Electronics EngineeringDiploma in Robotics EngineeringDiploma in Mechanical EngineeringDiploma in Mechatronics EngineeringDegree in Electrical EngineeringDegree in Electronics EngineeringDegree in Robotics EngineeringDegree in Mechanical EngineeringDegree in Mechatronics Engineering