Customer Onboarding Specialist
Shakepay
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
JuniorMid-Level
About the role
- Review and verify documents submitted to verify individual customers or recover account access
- Engage with business customers to gather and verify onboarding documents, ensuring compliance with AML regulations and our internal policies.
- Conduct comprehensive online investigations of business customers, including money service businesses, crypto companies, and financial service providers, to understand their business models and regulatory landscapes fully.
- Analyze business plans, flow of funds, and AML compliance policies of potential clients to assess risks and compliance.
- Communicate onboarding requirements and compliance policies to business customers clearly and professionally, ensuring they understand and meet all necessary criteria.
- Work closely with the compliance and customer support teams to streamline the onboarding process for business customers, identifying and implementing improvements to enhance efficiency and customer satisfaction.
- Utilize technology to organize, track, and analyze onboarding data, setting and monitoring KPIs to generate insights and drive improvements in the onboarding experience.
Requirements
- Proven experience in onboarding business customers in the financial services sector, with a strong emphasis on crypto companies, money service businesses, and financial service providers.
- Extensive knowledge of AML compliance as it relates to onboarding requirements, with hands-on experience in analyzing and implementing AML policies and procedures.
- Demonstrated ability to conduct thorough online investigations of businesses, assess compliance with regulatory requirements, and effectively communicate complex requirements to a business audience.
- Strong analytical and problem-solving skills, with the ability to manage a high volume of onboarding cases without compromising on quality or compliance.
- Minimum 2 years of relevant experience in compliance, customer onboarding, or a similar role within the crypto or fintech industry.
Benefits
- 🤝 Be an owner - Every employee has stock options as part of their total compensation.
- 🥅 Reach your goals - Yearly salary assessments.
- 🦷 Health & wellness : Access to health and dental coverage, including health and wellness spending accounts.
- 🌎 Remote-friendly: Work from anywhere in Canada, with optional access to our office spaces in Montreal and Toronto.
- 🆙 Level Up: A $2,000 annual budget for courses, certifications, and training to support your career growth.
- 🌴 Time off: 20 days of vacation per year. And if you use all your vacation, we give you a $1,000 bonus.
- 🐣 Parental leave: Enjoy a parental leave top up to 100% of your salary for 18 weeks.
- 🙌 Have fun together: quarterly team-specific or company-wide offsite to connect with each other.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AML complianceonboarding processesonline investigationsrisk assessmentdata analysisKPI monitoringcompliance policiesbusiness analysisdocument verificationfinancial services
Soft skills
communicationanalytical skillsproblem-solvingcustomer serviceorganizational skillsattention to detailcollaborationefficiency improvementprofessionalismadaptability