Operations Training Partner

Shake Shack

Operations Training Partner leading training and onboarding initiatives for Shake Shack. Focusing on enhancing retention and productivity within the assigned territory.

Posted 4/23/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $78,318 - $129,888 per yearWebsite

About the role

Key responsibilities & impact

Oversees the execution of Team Member and Manager training within an assigned territory
Provides feedback on Team Member and Manager training materials
Facilitates LTO training and execution in assigned territory
Sources Trainers and executes training for designated NSOs
Partners with Area Directors on post NSO action planning
Develops Trainers to ensure Area self sufficiency for growth
Executes quarterly focus training and implementation
Supports test initiatives and provides feedback to Restaurant Excellence team
Documents Shack visits and provides feedback on training and operations system execution to Area Directors and Management Teams
Facilitates MIT calls and communicates feedback
Supports training projects and adheres to timelines
Partners with Field Ops to support area people planning and Manager development
Supports license and International training and NSO process in assigned areas
Executes Certified Training Shack program in designated areas

Requirements

What you’ll need

Associate’s Degree or related work experience
3-5 years Supervisory Experience
1-3 years Related Experience
1+ years facilitating training in a multi-unit hospitality environment
2+ years Management experience in the hospitality industry

Benefits

Comp & perks

Weekly Pay and Performance bonuses
Shake Shack Meal Discounts
Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
Medical, Dental, and Vision Insurance*
Employer Paid Life and Disability Insurance*
401k Plan with Company Match*
Paid Time Off*
Paid Parental Leave*
Access to Employee Assistance Program on Day 1
Pre-Tax Commuter and Parking Benefits
Flexible Spending and Dependent Care Accounts*
Development and Growth Opportunities *Eligibility criteria applies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

facilitating trainingtraining executionfeedback documentationaction planningquarterly focus trainingtraining project supportmulti-unit hospitality experienceManager developmentCertified Training Shack program

Soft Skills

leadershipcommunicationorganizational skillsfeedback provisioncollaboration

Certifications

Associate’s Degree